Guest User
January 29, 2024
Don't know where to start with this review! I organised a family get away and had a great experience emailing back and forth with the team. The resort couldn't have been more accommodating....now I see this was just to secure the booking as NOTHING could have prepared me for the disappointment of our stay. During our stay: 1. My niece and nephew were chased by 4 x dogs that were NOT on leads and my niece ended up getting bitten by one of the dogs....the owner was there and her response "you need to stop screaming".....NO WORD OF A LIE..THAT WAS THE OWNERS RESPONSE!!! This said all while my niece was bleeding and crying. My sister took her to the hospital to get a tetanus shot. The hospital didn't have any antibiotics so we took my niece into the city the following day to purchase it. The owner did not ONCE come around to check on my niece to see how she was doing, she did not offer to reimburse any of the charges. I instead went on the last day to demand a refund for my niece's hospital bill of $36TALA. My niece was to scared to ask for more but at the VERY LEAST the owner should've come to apologise. We actually didn't even see the owner for the remainder of our stay after that! 2. One of the bungalows air-con didn't work and after the second day of it still not working, I went to the front desk to request it be looked at. I was told that the maintenance person would have a look at it same day. I returned the next morning to the same bungalow only to find out that the air-con was switching on and off by itself. Again - returned to the front desk to request maintenance and assured it would be and the next day, still nothing. At this point - pointless as the family members in that room were leaving the next day. 3. In another bungalow where I had another family group staying, one of the wooden planks on the balcony gave way and my brother-in-laws foot went straight through. As a result, he lost one of his shoes as it'd come off and fallen in the water. 4. Our stay with Le Vasa was broken up into two legs as we went across to Savai'i for one night. I had my sister check out for my husband and I on the first leg of our trip (Thurs night) to ensure we weren't charged as we were in the city and their office closes at 10pm and our boat was leaving at 6am in the morning. I was STUNNED to find out that I had additional charges incl. an extra $100TALA for beers that were ORIGINALLY charged to my sisters room but when my sister noted they were not her beers, I was automatically charged it because I was the primary on the booking. We returned back to Le Vasa on Sat and I headed straight to the front desk to dispute the charge (I need to point out that having spoken to our group, everyone confirmed they were charging drinks to their own room on the night in question). I was shown the receipts and there were receipts with my husband's signature, my signature and then a random signature. The front desk told me that they would ask the a