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5 star

Mandarin Oriental, Tokyo
4.6/575 Reviews

Mandarin Oriental, Tokyo

Tokyo Station/Nihonbashi Tokyo|0.22km from Bank of Japan Currency Museum

Latest booking 13 hrs ago

For various reasons we had to extend our stay by another night and were pleased to do so. It allowed us to experience K’shiki restaurant as well as Tapas Molecular Bar which we were already booked into. Osamu Okazaki ensured that our check in went extremely smoothly and offered services which made us feel very welcomed. He really did relieve the stress that had been caused by the day’s events. The room was magnificent and allowed us to totally unwind. The hotel is close enough to places of interest to fill your time if needs be. The restaurants were exceptional. K’shiki with it’s vague nod towards italian cuisine was exceptional. We chose Chef’s Dinner Menu and each course was interesting and surprising. Service was exceptional. Tapas Molecular Bar is one of those restaurants which is really special in the world. It’s hard to write a review without ruining the surprises. Suffice to say with only seating for eight you really do need to consider your reservation well in advance. Chef Kento Ushikubo is as talented as it gets. His food is intense in taste, creative and in many cases just baffling. He could almost be a member of the Magic Circle with the illusions he creates. One of the most thoughtful and considerate people I have met, and meet him you do because he is with you preparing everything throughout the meal, you just wanted to applaud with a standing ovation at the end. He made it particularly special for our wedding anniversaries and I can’t say how because it would spoil another illusion. I was just staggered that with all our experience of eating throughout the world we were introduced to new experiences. Spoiler alert; I cannot believe his ‘powdered ice cream’ has not been ‘borrowed’ by other chefs. Sadly, unless we manage to return, some of those experiences will be a once in a lifetime event. Thank you for a memorable evening
Oakwood Premier Tokyo
4.5/554 Reviews

Oakwood Premier Tokyo

Tokyo Station/Nihonbashi Tokyo|0.44km from Bank of Japan Currency Museum

Latest booking 12 hrs ago

前から気になっていた東京駅八重洲口至近のサービスアパートメント、この類いはアスコット丸の内を何度か利用しており、何となく心構えはできていた。 ・入口からセキュリティは厳重。自動ドアを開けるのもまずモニターに予約者名を伝える必要がある。 ・フロント横にラウンジあり。開放感のあるセンスのよいスペース。コーヒー類は自由に飲めるらしい。 ・バスタブがなくシャワーのみの部屋もあるようで、バスタブ有りで選んだらデラックススイートがそうらしく、入ったらすぐにコンパクトなキッチンとリビングルーム、奥が角部屋になっていてそこがベッドルーム、広いガラス張りの向こうに大丸が入っているグラントウキョウと東京駅八重洲口広場が見える 。この2つの部屋の間にバスルームと洗面、トイレと洗濯機、なんとビューバスになっていた。 ・リビングは広くはないが落ち受ける空間。Wi-Fiが弱いようで通信が時々途切れた。ベッドルームはカーテンを開け放すと大丸から覗かれそう。 ・パジャマは備え付けはないみたい、注文すると持ってきてもらえる。 ・高層階を希望したのだが真ん中より下の階だった。居住者もいるためか、或いは初利用だったからかはわからない。 この手の「ホテルではないがそれっぽい空間」だと承知していれば十分満足できる設え。フロントスタッフの皆さんも丁寧な対応だった。
Aman Tokyo
4.9/571 Reviews

Aman Tokyo

Tokyo Station/Nihonbashi Tokyo|0.57km from Bank of Japan Currency Museum

Latest booking 16 hrs ago

Aman Tokyo sets a new standard for exceptional hard products. Despite a mishap on our first night when we returned from dinner to find our room uncleaned, the front desk manager promptly apologized and offered complimentary drinks. The head of housekeeping also personally apologized at breakfast and showered us with thoughtful gestures like a fruit platter and free laundry. Subsequently, our stay was faultless. Aman Tokyo also boasts stunning design and architecture and a strategic location near Otemachi station, Tokyo station, the Imperial Palace, and Ginza. Its awe-inspiring atrium leaves a lasting impression. The generously sized rooms, starting at 70 square meters, feature high ceilings throughout, with unforgettable views of the imperial gardens from the bed. Even the retractable TV showcases its thoughtful design, providing guests with an unobstructed view of the Tokyo skyline. The hotel's farewell was equally remarkable. Providing a complimentary hotel car transfer to Tokyo station, while being escorted by another staff member who went the extra mile to purchase our tickets, carry our luggage to the platform, store our luggage on the train and brought us to our seats. Undoubtedly, this luxury at Aman Tokyo comes at a price. However, delivers the sought-after wow factor for which its rates command. After all, Tokyo is one of the most expensive cities in the world. From the grand lobby to the inviting pool and spacious rooms, the hotel impresses on many levels. Managing expectations is, however, key. It would be unrealistic to expect the usual Aman-type of service commonly associated with their other properties whose room counts are a lot smaller. While the initial mishap was regrettable, the subsequent personalized attention and meticulous service surpassed expectations for a city hotel with 80 rooms. Whether this was due to the initial mishap or reflective of their usual standards remains unknown, warranting another stay on my next visit to Tokyo.
HOSHINOYA Tokyo
4.7/579 Reviews

HOSHINOYA Tokyo

Tokyo Station/Nihonbashi Tokyo|0.65km from Bank of Japan Currency Museum
I have to say I was excited and looked forward to my stay. At the end. I don’t think it was worth it. And it was because of what Hoshinoya Tokyo is, it is a ryokan, not a hotel, and it is a Japanese chain. It was not imbued with the spirit of providing utmost comfort and pampering to its guest. It is more focused on the onsen, the Japanese culture, and the provision of daily meals. 

It is not where you should stay to hear a lot of Yes. No concierge service, so they won’t help you get a reservation because they provide meals in the ryokan (which hotel doesn’t?). No early check in or courtesy late check out. If you want to check out late, it’s 9,000 JPY per hour - even when it doesn’t cost the hotel anything. No currency exchange service. If you want to order meals, you have to place the order the day before. No bathrobe provided, and when asked, first they said they didn’t have them, then they provided but warned me I should only wear them inside the room (I don’t remember a time in my life when I wore bathrobe walking around any hotel), and that since the quantity was limited, they would not change the bathrobe during my stay - it all sounded like a conversation I would have with my school principal, one that was not so friendly.

The fancy picture of the centerpiece which flooded Instagram was one place on the hallway, first floor, where we took off our shoes before entering the hotel. Reception is on the second floor, and the interior was a mixed in style, I don’t know how to call it. It was dated and furnished with uncomfortable sofas and chairs. We and other guests were not allowed to checked in until 3 pm (regardless whether a room was available) so we could see several parties, some with small children hanging out on those sofas like at a train station. Not all of us can time our flight to arrive at the hotel at exactly 3 pm, so it was a tiresome wait during which we were provided with one cup of tea per person the whole time. After that long wait, the welcome ritual with snacks at the lounge on our floor became quite pointless. We already did not feel welcomed. Service at Hoshinoya Tokyo was also not great and definitely not 5 star. As a guest pointed out, it’s difficult to get to the entrance via taxi. The basement entrance was dark. Room cleaning was not reliable - we left the room for 3 hours in the morning, came back at 1 pm and the room was not cleaned. But if you stayed in (which well, what you are supposed to do at a ryokan), they wouldn’t go in to clean or even asked if you wanted the room to be cleaned. On such a day, I asked if I could get new towels when we left for dinner, the staff said yes, but nothing happened when we came back and no follow up call to let us know why. There’s no view from our room (executive room at the corner). The hotel is surrounded by other taller buildings. When we opened the window screen, we could see people from the other building office and they could see us. It’s all grayish. 

 Staying at a ry

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