Kipphotel Syonan Fujisawa

First off, the information provided by the hotel was incorrect. Their website stated they had parking, but upon arrival, I was told they didn't. They directed me to a paid parking lot where you get charged every time you enter and exit, costing 1200 yen for a single day. They also said that if I left and came back, the fee would be even higher. On top of that, the room was a smoking room, and the entire place reeked of smoke – the pillows, the blankets, the sheets, everything. And to make matters worse, the air conditioning in our room rattled *all night long*, non-stop, until morning. It was incredibly noisy! Luckily, after complaining to Trip.com, their customer service coordinated with the hotel, and they agreed to switch us to a non-smoking room, finally ending that nightmare. We were already exhausted after just landing in Tokyo, and dealing with all this was truly draining both physically and mentally. I really hope the hotel can improve and provide accurate information, especially about parking. I specifically chose this hotel because of the promised parking. Anyone who's driven in Tokyo knows that parking and parking fees are huge headaches at night. If I had known their parking was paid, wouldn't it have been better to stay near Ofuna Station? Why stay in the middle of nowhere if not for free parking? I arrived with high hopes, only to be utterly disappointed.

Terrible. Early in the morning, someone was banging on the door asking what time I'd be checking out. After I told them, they actually used a key to open my room door, even though it was double-locked?! Absolutely outrageous.

Excellent hotel! Japanese hotels are truly reliable. The hotel was very clean, and the soundproofing was fantastic – I didn't hear a peep from anywhere else. Plus, it even had a bathtub. The location was also very convenient.

Right next to the station, you can get there in 3 minutes after getting off the train. The room is very well soundproofed, almost no noise at all. There are also many shopping malls and supermarkets nearby.