Guest User
January 2, 2022
I booked a non-smoking Western-style Fourth standard room for 4 people, no meals, arrived at the hotel on the day, and when I prepared the futons, I found 1 double bed, 1 sofa bed, and 2 single beds. However, there were only 3 "comforters", and when I inquired about it, I was told that 3 comforters were the standard number of comforters in the room, and I was not able to respond. I stayed with 2 adults and 2 children, but honestly I was in trouble. . It was early November, before the cold season, so we forced 4 people to sleep on 3 comforters. 2 sofa beds *The single bed is a loft bed (bunk bed type)", but there was no mention of the number of comforters, and I thought that only the number of beds was prepared. I was very dissatisfied with the fact that the hotel, which knew the number of people, did not take this into consideration because the number of people was booked and paid for 4 people. If you only provide quilts for the number of beds, you should state the number of beds and the number of futons in the room you have reserved on the reservation page. If that is not possible, I wondered if there was a way to prepare the maximum number of futons for the number of guests in the room. Also, I wanted to write my comments on the questionnaire provided in the room, but I didn't have a pen attached to it, so I didn't know how to write a questionnaire. It seems that you can write a review here, so I made a comment even though it was late. Just remembering it makes me angry, and it's very disappointing even now.
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