The Grand Residence Hotel Tenjin Reviews

I stayed in a family room and it was a comfortable trip as it had a washing machine, microwave, and induction cooker.

It was nice that there were a lot of hidden restaurants nearby. It was also easy to access Don Quijote and other shopping malls!

We went on a family trip with 7 people. We rented room 1402. The space was spacious enough. The elevator was a bit narrow and very hot. There are 3 check-in pads on the first floor. You can check in in 5 seconds by scanning the QR code you received after checking in in advance by email a few days ago and entering the guest's name and date of birth.

The room size is the biggest ever, It's perfect except for the fact that it's a bit dusty,,

iPad often glitches when checking in The location is hard to find Not recommended

I found the location difficult to find. It was cold because the hot water temperature was low. I thought it was a private lodging that was worth the price.

Unprofessional Staffs managing the place are rude and unprofessional. Gave us the wrong Check-In Code that can’t even access the guest’s information for pre-check-in procedures! After entering numerous times, it came out “Data Not Found” ! Totally incompetent and inefficient when I called them, they couldn’t even figure out what’s wrong!!! Wasted my time! Do not use this place! Terrible management staffs with no customer service experience whatsoever! Also, without informing us in advance, they violated our privacy by budging into our room early in the morning! Without ringing our bell, they proceeded to unlock our door! Pretending to repair the room! How ridiculous and rude! The most unpleasant and disgustingly obnoxious management! Do not use this place. It’s horrid!