Grand Base Fukuoka Tenjin

Excellent communication instructions ahead of arrival and we are fully aware of what to expect with the unmanned hotel check in. The place is unclean - the elevator is fully of dust on the wall and you can smell the old dusty smell. The cleaner ladies obviously sees it everyday and choose to ignore it as it’s the exact same for the 4 nights we stayed. The bathroom has lots of water stains, several strands of hair, the sink has an oil film glare, sofa seats are covered in brown stains. The bed is quite uncomfortable with the pillow being quite hard. We woke up with back and neck aches everyday.

When we tried to book a hotel for 4 persons near Hakata station, they were all quite expensive, so finally we decided to move further but still close to the subway station (Watanabe-Dori). This accommodation was unmanned, but there was a video call with the staff to verify during check-in. Then, we also had to pay for accommodation tax which we dropped into a box. Similar to its branch in Beppu, this place was also pretty spacious. But this time, it came with two king beds, instead of three. Then, there was a separate kitchen area with a decent-sized fridge. The bathroom, toilet and washing machine were located in the same area. Please note that there was no dry function for the washing machine, so you need to use the drying ventilation inside the bathroom. There's also a small living room with a medium-sized sofa and a table. Along with that, a huge smart TV (with Netflix, YouTube etc) to entertain us. There was a small balcony outside the window where we could enjoy fresh air. There were a Family Mart, 7-Eleven and a supermarket within the neighbourhood, so it's pretty convenient to get all daily needs.

We stayed here for 4 nights. Location is good, closed by shopping malls,restaurants and subway. Check-in via Tablet, interesting experience. More instructions will be good especially for those who have less experience in handling mobile technology. Facilities (kitchen, utensils, microwave, kettle, bathroom, shower, hot water, humidifier) are very good and well considerated for visitors to use. Areas to improve: Our room is for 3 ppl, 2 double beds. One to be shared by 2 persons. Guesses that the mattress has been used for sometime, it's not firmed to support 2 persons to sleep at leveling, affect sleeping quality. Replacement is highly recommended. Bed sheet are wore out, bed frame is damaged nearly hurted my feet, should be repaired or replaced. Overall comments is good. Pls consider my comments on areas for improvement.