Hotel Oriental Express Fukuoka Tenjin Reviews

Response from Property: Thank you very much for staying at Hotel Oriental Express Fukuoka Tenjin. Also, I would like to thank you for your valuable time in writing.We are very pleased to hear that you are satisfied with your stay.We will continue to work hard to provide you with an even more comfortable stay without compromising on your evaluation.We would appreciate it if you could use our hotel when you come to Fukuoka again.Hotel Oriental Express Fukuoka Tenjinaccommodation manager

Response from Property: Thank you very much for staying at the HOTEL ORIENTAL EXPRESS FUKUOKA TENJIN.Also, we appreciate for your gracious post.However, we apologize for poorly cleaned.We will reconsider cleaning status of clean staff and to improve it.We will make our best effort that the guests can spend the time comfortably.We look forward to your next visit.Sincerely, HOTEL ORIENTAL EXPRESS FUKUOKA TENJINRooms Department Manager

Response from Property: Thank you very much for staying at Hotel Oriental Express Fukuoka Tenjin.We would also like to express our sincere gratitude for taking the time out of your busy schedule to provide us with such detailed feedback.First, regarding the hotel’s location, we were very pleased to read your comment that it is “in the heart of the Tenjin area with excellent access.”Many guests have praised the convenience of our proximity to the underground shopping arcade and commercial facilities.However, we sincerely apologize for any discomfort or inconvenience you experienced during your stay regarding housekeeping and our facilities.Regarding towel replacement, we are truly sorry that we did not respond appropriately despite your request being posted.We take full responsibility for this outcome, as we should have responded promptly to ensure your comfort.We also apologize for failing to meet your expectations regarding the amenities, which we regret may have left you feeling disappointed.We will use the feedback you provided as a reference for reviewing our services in the future.Furthermore, we have shared your comments regarding soundproofing and shower facilities with the relevant departments as valuable feedback.In particular, regarding the noise from the showerhead and the inconvenience experienced during use, we recognize these as specific insights gained only through your firsthand experience during your stay, and we will utilize them to improve our facilities in the future.Once again, we sincerely apologize for not being able to provide a stay that met your expectations.We take your feedback to heart and will strive to improve our services and facilities with the goal of creating a hotel where guests can enjoy a more comfortable stay.Thank you very much for sharing your valuable feedback.

Response from Property: Thank you very much for choosing to stay at Hotel Oriental Express Fukuoka Tenjin. We also appreciate you taking the time to leave us your kind review. We will continue to strive to ensure that each and every member of our staff can provide you with an even more comfortable stay. We sincerely hope that you will visit our hotel again if you have the opportunity. All of our staff look forward to welcoming you back. Hotel Oriental Express Fukuoka Tenjin Accommodation Department Manager

Response from Property: Thank you very much for staying at the HOTEL ORIENTAL EXPRESS FUKUOKA TENJIN.Also, we appreciate for your gracious post.Your comments were very encouraging for us.We will make our best effort that the guests can spend the time comfortably.When you come to Fukuoka, please come to our hotel.We look forward to your next visit.Sincerely, HOTEL ORIENTAL EXPRESS FUKUOKA TENJINRooms Department Manager

Response from Property: Thank you very much for staying at the HOTEL ORIENTAL EXPRESS FUKUOKA TENJIN.Thank you so much for your wonderful review. we truly delighted to hear that you enjoyed your stay with us. your kind words mean a lot to our team and it’s always rewarding to know that our efforts are appreciated. Our hotel is very close to Tenjin subway, shopping mall You can go shopping, enjoying street food sightseeing and business.We look forward to welcoming you back on your next visit.HOTEL ORIENTAL EXPRESS FUKUOKA TENJINRooms Department Manager

Response from Property: Thank you for staying at Fukuoka Tenjin Oriental Express Hotel. We sincerely appreciate your time and attention to detail in leaving such a review. We will continue to strive to ensure a more comfortable stay for every guest, and all our staff are dedicated to providing excellent service and continuous improvement. We look forward to welcoming you back to our hotel in the future. All staff sincerely hope you will visit us again. Manager, Accommodation Department, Fukuoka Tenjin Oriental Express Hotel

Response from Property: Thank you very much for staying at the HOTEL ORIENTAL EXPRESS FUKUOKA TENJIN.Also, we appreciate for your gracious post.Our hotel is close to Tenjin station, so you can use it as a base both sightseeing and business.When you come to Tenjin, please come to our hotel.We look forward to your next visit.Sincerely, HOTEL ORIENTAL EXPRESS FUKUOKA TENJINRooms Department Manager

Response from Property: Thank you very much for staying at the HOTEL ORIENTAL EXPRESS FUKUOKA TENJIN.And, we appreciate for your gracious comments.We will make our best effort that the guests can spend the time comfortably.When you come to Fukuoka, please come to our hotel.We look forward to your next visit.Sincerely,HOTEL ORIENTAL EXPRESS FUKUOKA TENJINRooms Department Manager

Response from Property: Thank you very much for staying at the HOTEL ORIENTAL EXPRESS FUKUOKA TENJIN.Also, we are glad for your compliment. It makes us motivated.We will make our best effort that the guests can spend the time comfortably.When you come to Fukuoka, please come to our hotel.We look forward to your next visit.Sincerely, HOTEL ORIENTAL EXPRESS FUKUOKA TENJINRooms Department Manager

Response from Property: Thank you very much for staying at Hotel Oriental Express Fukuoka Tenjin. We would also like to express our gratitude for taking the time to share your feedback.We are delighted to receive your compliments regarding our location near Tenjin Station and the underground shopping arcade, as well as the quality of our breakfast. However, we sincerely apologise for any inconvenience or discomfort caused by the breakfast start time, the congestion within the hotel, and the staff’s service.In particular, we offer our deepest apologies for the delay in delivering your luggage rack. Despite our staff’s promise to do so promptly, we were unable to fulfil this, resulting in you having to return to reception. We take your feedback very seriously and will strive to improve coordination among our staff and our service systems.We realise this is a rather presumptuous request, but we would be delighted if you would consider staying with us again the next time you visit Fukuoka.Hotel Oriental Express Fukuoka TenjinAccommodation Department Manager

Response from Property: 非常感謝您此次下榻福岡天神東方快車飯店。同時，也感謝您撥冗撰寫這篇寶貴的評論。對於您對本次住宿給予的高度評價，我們深感榮幸。今後，全體員工將繼續竭盡全力，致力於為各位賓客提供充滿溫馨感的服務。衷心期待您再次光臨。福岡天神東方快車飯店住宿部　經理

Response from Property: Thank you very much for staying at Hotel Oriental Express Fukuoka and for sharing your detailed feedback.We were very pleased to read that you were satisfied with our location and pricing.However, we sincerely apologize for the inconvenience caused by the cleanliness of the guest room and the odor in the restroom.We take your comments very seriously and will work to strengthen our cleaning procedures and equipment inspections.We also apologize for the staff’s service, as we were unable to provide you with the level of hospitality you deserved.We will review our training and education programs and strive to improve our services so that you can enjoy a more comfortable and worry-free stay.Thank you for your valuable feedback.Should you choose to stay with us again, we will do our utmost to ensure you have an even better experience.Hotel Oriental Express FukuokaAccommodations Department

Response from Property: Thank you very much for staying at Hotel Oriental Express Fukuoka Tenjin. We also appreciate you taking the time to share your feedback.We are truly honored to have received such high praise for your recent stay.Our entire staff is committed to continuing to provide warm and welcoming service to all our guests.We look forward to welcoming you back in the future.Hotel Oriental Express Fukuoka TenjinAccommodations Department Manager