Hotels near Tenjin Underground Mall, Fukuoka

Highly recommend this hotel in Fukuoka! • It's a brand new hotel (built in 2025). • Super convenient location right above the subway, and the attached mall is excellent. • The staff are incredibly friendly, and I was very impressed with the complimentary room service (all fridge drinks and alcohol are free) and free lounge access. • The room was clean, and I especially liked that it had hardwood floors instead of carpet, making it feel very fresh. • The windows open, which is great for ventilation. • You can get high-floor city views, and even a distant view of the sea and mountains. • The 12 PM checkout time gives you a bit more flexibility.

Location ~ very good Room Facilities ~ very good, the room that I booked has a washing machine. Room amenities ~ not that great. Basic amenities. Hotel facilities ~ no swimming pool, sauna, steam room, jacuzzi, but with public bath. Hotel policy ~ very rigid. Standard check in time is 3pm which is understandable. Arrived at 2.30pm asking to check in slightly earlier but was told cannot. Then I asked the standard check out time which is before 10am. I told them I need to catch early flight so not going to stay until 10am. With that, could I proceed to check in at 2.30pm but was told still cannot. Some other hotels that I stayed in Thailand, Vietnam, Malaysia, etc. are very accommodating. Some hotels in Taiwan not allowed check in early but at least they will perform the check in process, only could collect key at 3pm. However this hotel just let the guests wait at the lobby without doing anything. Finally they opened the check in counter at 2.50pm. Breakfast served at 6.30am. Told them I need to rush to airport early morning, whether I could have my breakfast slightly earlier, or pack some food for me to go airport. Again policy and practice not allowed so. Just too rigid. Not flexible. Breakfast variety okay, but not very good or excellent Would I still return next time? No, I would rather try other hotels. With that, I won't return even though the location is good.

I only stayed for one night but was so impressed by how spacious the room felt despite having 1 King and 1 single sofa bed which was helpful for my luggage packing and elderly parents. There was a ultra fast charging (100W) port and I thought that was very helpful. The location is also the best, nothing can beat, cross the road from Hakata station and it's there. Wish I could have booked this hotel across other parts of Japan.

**Location:** It's very close to Gion Station, and about a 5–7 min walk to Kushida Shrine Station and a local supermarket. Canal City Hakata is roughly 10 minutes away on foot. Overall, the location is quite convenient. **Service & Amenities:** Special praise for the reception staff—they were proactive, polite, spoke fluent English, and explained everything clearly. The hotel also provides free amenities, including Sekkisei skincare products and bath salts, which was a lovely touch! **Room & Cleanliness:** The room is spacious enough to fully open 2 to 3 suitcases. I especially loved the large, clean bathroom with its separate wet and dry areas. Housekeeping did a great job—just make sure to put your request magnet/card on the door before 10 AM. **Breakfast:** The food was decent, featuring salads, bread, omelets, sukiyaki, seafood bowls, French toast, and even free-flow wine. Some items require ordering directly from the chef, which caused a bit of a rush due to the crowds, but the staff tried their best to help. Food refills took a little time, so some patience is needed. **【立地】** 祇園駅からとても近く、櫛田神社駅やスーパーまでも徒歩5〜7分ほどです。キャナルシティ博多へは徒歩10分程度で、全体的にとても便利な立地でした。 **【接客・サービス】** フロントのスタッフの対応が素晴らしかったです。積極的かつ丁寧で、英語でのコミュニケーションもスムーズ、説明も分かりやすかったです。アメニティバーには雪肌精のスキンケア用品や入浴剤まで用意されていて、とても細やかな心遣いを感じました。 **【お部屋・清潔感】** お部屋は十分な広さがあり、スーツケースを2〜3個広げることができました。バスルームも広く、清掃が行き届いており、セパレートタイプ（乾湿分離）だったのが最高でした。お掃除の希望は午前10時までにドアに貼っておけば対応してもらえます。 **【朝食】** 味は普通に美味しかったです。サラダ、パン、オムレツ、すき焼き、海鮮丼、フレンチトーストなどのほか、ワインの飲み放題もありました。一部の料理はシェフに直接注文する形式で、混雑時は少し混乱していましたが、スタッフの皆さんは誠心誠意対応してくれました。料理の補充には少し時間がかかるため、少し待つ必要があります。

The location was superb as it's just a few steps away from the underground entrance to the metro. There's also a 24Hr supermarket just minutes walk from the hotel above ground or if it's raining you can take the metro underground walkway which will also get you right to the entrance of supermarket. There are a few drug stores nearby (for medicine / cosmetics) and some open till 9pm or even midnight. It's only a very short walk to get to Canal city shopping area which has an array of shops and dinning options. We stayed for 5 nights and breakfast was included in our room rate and it was very good with a decent amount of choices (we ended up eating there 4/5 mornings). Although the dinning area was not very big so if you're there during peak hours there could be a bit of a wait. The room was a standard 'Dormy' room that you'd expect in almost any other Dormy Inn but for this particular hotel we felt the cleaning needs a bit of work. We have a habit of wiping down the shelves / tables before placing our things and even after three rounds of wiping with wet cloth / tissue it's still grey which shook us a bit.

We had a wonderful experience at this hotel! The staff were incredibly friendly and helpful, answering every question we had with a great attitude. The room was super clean. Even though the space wasn't huge, it had everything we could possibly need—especially the microwave and washing machine, which were total lifesavers. It was so convenient to buy local food back to the room and heat it up. There was also a nice round table in the room that gave us plenty of space to enjoy our meals. Downstairs in the lobby, they offer free welcome drinks and an ice machine. In the scorching summer heat, being able to grab an ice-cold drink whenever we wanted was amazing! Another cool feature was the big LED screen in the lobby—it let us explore local sightseeing spots, and the information was incredibly detailed. Overall, we had a fantastic stay and would definitely recommend this hotel to anyone visiting!

This was my first time traveling abroad with my child, and after a lot of comparison, I chose this hotel. On the day of check-in, we took a taxi from Fukuoka Airport to the hotel, which was about a 15-20 minute drive and cost around 80+ RMB. The hotel is very quiet with good soundproofing, and complimentary drinks are available. It's about a 10-15 minute walk from Hakata Station. The hotel also offers a shuttle bus service in the mornings, running every 30 minutes, which was very convenient for our travel needs. Tenjin shopping district is approximately 1.8 kilometers away, a pleasant 20-minute walk. The hotel is located at a crossroads, with a 7-Eleven convenience store downstairs. Diagonally opposite is a duty-free supermarket, making it convenient for purchasing daily necessities or cosmetics. There's also a branch of the 'Dajin' barbecue chain downstairs; we ate there two days in a row. The food was decent and incredibly good value for money, haha!

Location of this hotel is excellent! Extremely easy to find - exit from the Chikushi Gate (East) at JR Hakata station and walk about 5 mins to reach the hotel. There is also a bus stop just 100 meters away (1 min walk) that you can take from the airport to reach the hotel, or from the hotel to reach the airport. Room is clean and decent size. Love the bathroom and the standing shower which has a nice rain shower, handheld shower and jacuzzi style massage shower. There’s also a bathtub for those who like to take baths. Room amenities can be obtained at hotel lobby so there is little waste - just take what you need. There is also a coffee machine that is free at the lobby. There is a self-service washing machine and dryer at level 3, level 7 and level 11. There is also a Family Mart just infront of the hotel and also a Lawson just around the corner. Great for getting late night light snacks. Overall, an excellent hotel! Highly recommended!

The hotel is perfectly located, close to the station, and there's a small park nearby. The room itself is quite spacious by Japanese standards, has everything you need, and is very clean. The breakfast is delicious, with a wide selection (they even have steak!). We really enjoyed it and will be back.

Great stay at Canal City Washington Hotel! Perfect location right next to Canal City Hakata with lots of food and shopping nearby, and walkable to Hakata Station. Room was clean, comfortable, and quiet—ideal for a solo traveler. Staff were friendly and check-in was smooth. Excellent value and very convenient. Would stay again!