To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(7712)
Positive reviews(7575)
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Perfect for kids(267)
Relaxing hot springs(193)
Close to airport(59)
Negative reviews(137)
Kevin 潘凯文
Mountain View Double Bed Room
Stayed in Jan 2025
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 26, 2025
Very comfortable and good services ! The ski station is in the room package (+ helmet/snowboard/ski/boots rental free, only the suit, cushions and googles are not free)
Response from Property: Dear guest, thank you for choosing to stay at Changbaishan Wanda Yuehua Hotel and sharing your pleasant stay experience here. We are glad to know that you have left a very good impression on the hotel during your stay. We have shared your satisfactory stay experience with the guest service team. We sincerely look forward to your next hotel trip and wish you a happy life! - Changbaishan Wanda Yuehua Hotel Management Team
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Kamenik
NITRO Themed Twin Room
Stayed in Dec 2024
Travel with friends
3 review
4.0/5
Very Good
Posted on Dec 27, 2024
The hotel is in a nice skiing area. Just leave and there is the first lift. The rooms are sufficient but maybe not standard for a 4 stars hotel. Example no rain shower, no iron to iron shirts.
Unfortunately the room we booked the heating was not working which is by minus 12 a no go. Therefore it was necessary to move in another room. The employees were very nice and helpful and tried to do the best to solve it immediately.
The restaurant I tried only 2 times. For the Christmas dinner and one for lunch a noodle soup. The dinner was just a ok except the backed ham was delicious. The noodle soup was not really good for the price.
The breakfast is standard Chinese breakfast. I loved there the noodle soup. (Why not at lunch?)
and the Chinese pancake are also very good.
The lobby bar is nice place to relax but the training for the stuff have to improved. I asked for semi dry red wine. Lately I picked a bottle by myself based on the grapes and my experience cause no help here and to open the bottle the waiter had to search first and opener. But the Cabernet Sauvignon was good. A recommendation is the coffee black no milk no sugar in the lobby bar. Very good.
Worth mention there were a lot of coupons included in thbooking like for skiing, hot springs and son on.
Summary the hotel is worth staying but they should also consider some improvements.
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Response from Property: 尊敬的賓客您好,感謝您選擇下榻長白山萬達悦華酒店並在此分享了您的愉快的入住體驗,很高興獲知您在入住期間對酒店留下來十分美好的印象,我們已與賓客服務團隊分享了您滿意的入住體驗,真誠期待您的下一次酒店之旅,祝您生活愉快! -長白山萬達悦華酒店管理團隊
JJKOUDAY
Triple Room
Stayed in Dec 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Excellent services and really nice location to the piste. The restaurant by far the best of the valley and the yoga course really good to improve your mood and your body after a ski sessio. . I really appreciate the staff who was considered and helpful with. Special mention pour David always available.
I recommend this séjour
Response from Property: 尊敬的賓客您好,感謝您選擇下榻長白山萬達悦華酒店並在此分享了您的愉快的入住體驗,很高興獲知您在入住期間對酒店留下來十分美好的印象,我們已與賓客服務團隊分享了您滿意的入住體驗,真誠期待您的下一次酒店之旅,祝您生活愉快! -長白山萬達悦華酒店管理團隊
Anonymous User
Triple Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Great place for ski holidaying. .Next to a smaller ski facility suitable for beginners and intermediate skiers. David Wang大白, a good friendly manager will ensure most customer needs are fulfilled as much as possible. We had a great memorable trip indeed. Looking forward to come back again.
Response from Property: 尊敬的賓客您好,感謝您選擇下榻長白山萬達悦華酒店並在此分享了您的愉快的入住體驗,很高興獲知您在入住期間對酒店留下來十分美好的印象,我們已與賓客服務團隊分享了您滿意的入住體驗,真誠期待您的下一次酒店之旅,祝您生活愉快! -長白山萬達悦華酒店管理團隊
Shemain Daily’s
Triple Room
Stayed in Nov 2024
Family
22 review
5.0/5
Outstanding
Posted on Nov 30, 2024
The hotel provided free hot spring pass and free rental for ski equipment. Our hotel manager 刘经理 is very friendly and helpful, he has recommended us nice restaurants and helped us whenever we need assistance. Highly recommended!
Response from Property: 尊敬的賓客您好,感謝您選擇下榻長白山萬達悦華酒店並在此分享了您的愉快的入住體驗,很高興獲知您在入住期間對酒店留下來十分美好的印象,我們已與賓客服務團隊分享了您滿意的入住體驗,真誠期待您的下一次酒店之旅,祝您生活愉快! -長白山萬達悦華酒店管理團隊
Tsz Tsun Clayton
Standard Twin Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Amazing hotel, arrangement and service, our manager was incredibly helpful throughout our stay. 10/10 would recommend!
Response from Property: 尊敬的賓客您好,感謝您選擇下榻長白山萬達悦華酒店並在此分享了您的愉快的入住體驗,很高興獲知您在入住期間對酒店留下來十分美好的印象,我們已與賓客服務團隊分享了您滿意的入住體驗,真誠期待您的下一次酒店之旅,祝您生活愉快! -長白山萬達悦華酒店管理團隊
Ing Aparath
Mountain View Double Bed Room
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 11, 2024
I suggest everyone who ski lover to stay this hotel, reasonable cost, nice food, and staff friendly for foreigner especially thank you Mr. david, he not just try to communicate in english but help to adjust and full-fill my travel in Changbaishan more completely, good moment....lovely
Response from Property: Dear guest, thank you for choosing to stay at Changbaishan Wanda Yuehua Hotel and sharing your pleasant stay experience here. We are glad to know that you have left a very good impression on the hotel during your stay. We have shared your satisfactory stay experience with the guest service team. We sincerely look forward to your next hotel trip and wish you a happy life! - Changbaishan Wanda Yuehua Hotel Management Team
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Anastasia123
Standard Twin Room
Stayed in Jan 2024
Travel with friends
41 review
5.0/5
Outstanding
Posted on Mar 20, 2024
The room was cozy and clean. It was pleasant to stay there. The stuff was very polite and helpful. Breakfast had many options and it was delicious. The location is good, only 5 mins by taxi to the slope. I liked all the service.
Response from Property: Dear guest, thank you for choosing to stay at Changbaishan Wanda Yuehua Hotel and sharing your pleasant stay experience here. We are glad to know that you have left a very good impression on the hotel during your stay. We have shared your satisfactory stay experience with the guest service team. We sincerely look forward to your next hotel trip and wish you a happy life! - Changbaishan Wanda Yuehua Hotel Management Team
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Ashley in China
Standard Queen Room
Stayed in Jun 2024
Travel with friends
14 review
2.0/5
Posted on Jun 10, 2024
As a foreigner found staff to be intense and invasive. We ended up leaving after one night and manager reacted strongly. Most of the shops are closed.
Response from Property: Dear guest, I'm sorry that I couldn't provide you with a good experience. In response to your feedback, we will strengthen employee training, improve employee service awareness, ensure improved service quality, and improve quality experience. We sincerely apologize to you again, and hope you can give us the opportunity to serve you again!
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KIM YEW
Triple Room
Stayed in Feb 2024
Other
9 review
2.2/5
Posted on Feb 19, 2024
we book 2 room very bad service we talk super long time for check in say we oversea card cannot use for payment keep delay all the time for payment . same time the hotel all facilities close early understand because payment delay we keep waiting after long flight reach to the place all good mood also become bad mood finally also my card can't use we sent all the detail to hotel already know we from Malaysia what is reason say my card cannot use in here . travel round the world near ever hear hotel cannot use oversea card for payment . end up also cannot use need my hong kong friend to settle the bill . waste time also cannot settle the problem . hotel need upgrade the system .
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Response from Property: Dear guest, we are sorry to hear about your experience during your stay at the hotel. We have received your feedback and promptly reported it to the finance department. The hotel's front desk has added a POS machine that can be used to swipe overseas cards. We also hope that you can give us a chance to make corrections. We look forward to your visit again and apologize for any inconvenience caused.
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LamAnthony
Standard Queen Room
Stayed in Mar 2025
Couples
3 review
5.0/5
Outstanding
Posted on Mar 10, 2025
Everything was great!!
Response from Property: 尊敬的賓客您好,感謝您選擇下榻長白山萬達悦華酒店並在此分享了您的愉快的入住體驗,很高興獲知您在入住期間對酒店留下來十分美好的印象,我們已與賓客服務團隊分享了您滿意的入住體驗,真誠期待您的下一次酒店之旅,祝您生活愉快! -長白山萬達悦華酒店管理團隊
Guest User
Standard Twin Room
Stayed in Dec 2023
Couples
1 review
3.2/5
Posted on Dec 25, 2023
Not much facilities available, quite poor but service ok
Response from Property: 尊敬的賓客,對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉,期待再次光臨。
Guest User
Triple Room
Stayed in Mar 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Mar 11, 2025
The hotel room is comfortable, but the bed is a little small. It would be better if it could be wider. There is also a problem with the ventilation of the bathroom, which is not separated. However, Manager Zhang's service is warm and thoughtful, there are many entertainment activities, and the surrounding environment is good. I will choose this place next time I ski
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Changbaishan Wanda Yuehua Hotel and sharing your pleasant stay experience here. We are glad to know that you have left a very good impression on the hotel during your stay. We have shared your satisfactory stay experience with the guest service team. We sincerely look forward to your next hotel trip and wish you a happy life! - Changbaishan Wanda Yuehua Hotel Management Team
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Guest User
Standard Queen Room
Stayed in Feb 2025
Travel with friends
16 review
4.8/5
Amazing
Posted on Feb 27, 2025
Wanda Resort is relatively complete overall. The package includes skiing, Water World, and hot springs. The hotel rooms are relatively comfortable. There is a nearest ski resort service center next to it. However, beginners and intermediate players should pay special attention to find the ski slopes to go down and don't get lost. There is a service instructor for Ctrip customers at the front desk of the hotel to guide you how to use various rights and interests. All are electronic and the introduction is detailed and comprehensive. Overall, it is not bad!
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Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Changbaishan Wanda Yuehua Hotel and sharing your pleasant stay experience here. We are glad to know that you have left a very good impression on the hotel during your stay. We have shared your satisfactory stay experience with the guest service team. We sincerely look forward to your next hotel trip and wish you a happy life! - Changbaishan Wanda Yuehua Hotel Management Team
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Guest User
Standard Twin Room
Stayed in Feb 2025
Travel with friends
6 review
5.0/5
Outstanding
Posted on Feb 25, 2025
The hotel restaurant is right across from the Haidongqing Ski Resort, which is very convenient. You don't have to go to the ski resort in the town. The hotel is very warm. It's not cold to sleep with the windows open. The surrounding restaurants can be picked up and dropped off by car.
Manager Zhang at the front desk was very warm and patient in explaining the rights and interests. He was thoughtful and answered all questions. The hotel room was very clean! There are many rights and interests activities! Staying at Wanda Yuehua Hotel, the experience is really good, and the service attitude is very good
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Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Changbaishan Wanda Yuehua Hotel and sharing your pleasant stay experience here. We are glad to know that you have left a very good impression on the hotel during your stay. We have shared your satisfactory stay experience with the guest service team. We sincerely look forward to your next hotel trip and wish you a happy life! - Changbaishan Wanda Yuehua Hotel Management Team