MERCURE FUZHOU DOWNTOWN Reviews
MERCURE FUZHOU DOWNTOWN
9 Wusi Road (Wusi Lu), Fuzhou, ChinaView Hotel Details
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1 night
MERCURE FUZHOU DOWNTOWN Guest Reviews
4.7/5
Outstanding
1403 review
Verified reviewsLocation4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(1403)
Positive reviews(1378)
Reviews with photos/video(220)
Delicious breakfast(118)
Friendly front desk staff(118)
Easy to get around(114)
Classy environment(113)
Large rooms(64)
Located downtown(28)
Has rooms for families(12)
Tasty restaurant(12)
Negative reviews(25)
tankelvin
Suite
Stayed in Apr 2024
Couples
7 review
Posted on Jun 24, 2024
Overall, I am shocked that a Mercure (Accor) hotel would be of this quality or standard.
The hotel lobby & entrance did not not even have concierge services or a ramp to ease the luggage load, I had to carry 2 big luggages up a flight of 4 steps to enter the hotel lobby entrance.
Room cleanliness was below acceptance, my suite & room windows were atrociously dirty, my room aircon vents were partly broken, other room and hotel amenities are unlike a 4 star business hotel that Accor brands would be!
A saving grace was the hotel central location & the 2-3 reception staff that were quite helpful at times but failed in terms of providing any local area expertise or recommendations (food, attractions, etc.) well when asked. This is probably not suited for a tourist or leisure type hotel guest.
Response from Property: Dear customer! Our goal is to provide guests with a comfortable living environment and the best service. Thank you very much for bringing us Your valuable feedback and suggestions will help us continuously improve and maintain a high level of service facilities, enabling us to Our services are becoming increasingly perfect, and we welcome you to visit again.
Guest User
Deluxe Double Room
Stayed in Apr 2024
Family
3 review
Very Good
Posted on Apr 3, 2024
Pretty central location. Rooms are nicely decorated though it would be nice if there was an extra door separating the bathroom area from the bedroom. We travelled as a big family and all had rooms of various configurations on the same floor. There was a child of three in the group and they stayed in the family room - it was great, very cute with toys and a tent. She loved it so much she cried when she was leaving. Would recommend the family room for families with a young child.
Response from Property: Xiaomei felt a little sad that she didn't receive a 5-point positive review from the customer. I am glad that you have had a pleasant stay at the hotel. Thank you for your support and trust in the hotel, and thank you for your valuable suggestions. Xiaomei will continue to work hard! To provide you with a more comfortable and warm stay experience. Looking forward to your next visit and patronage!
Christian
Standard Double Room
Stayed in Mar 2024
Friends
5 review
Outstanding
Posted on Apr 25, 2024
The best hotel in the area. Its clean, convenient and spacious! There is also a convenience store downstairs that makes it very convenient for your stay!
Response from Property: Dear guests: Thank you for choosing us and giving support and love to the hotel. Your satisfaction with the hotel facilities and services is the driving force of all hotel employees, so that every guest can feel at home is the ultimate goal of our service. The warm layout of the hotel room is equipped with free high-speed WIFI, laundry room and gym, which is the best choice for you to travel. It is our honour to serve you. All the staff of the hotel look forward to your next visit!
Guest User
Guestroom (Double bed)
Stayed in Apr 2023
Solo travelers
5 review
Posted on Apr 29, 2023
The room is comfortable and quite nice, although the corridors feel a bit dirty. Located downtown near 三坊七巷 but outside the hotel is a sewer that smells when you leave or walk pass by
Guest User
Superior Room (2 beds)
Stayed in Oct 2023
Family
4 review
Outstanding
Posted on Oct 27, 2023
The room was clean & nice. Breakfast was good as there were quite a number of varieties for us to choose.
Response from Property: Friend, a thousand words cannot be worth a word of recognition from you; We will continue to maintain and provide you with higher quality services, cleaner hygiene, and a more comfortable accommodation environment; Welcome to visit us often
Jihan Mulkan
Superior Room (2 beds)
Stayed in Dec 2023
Business travelers
2 review
Posted on Dec 4, 2023
It's a good hotel at Fuzhou downtown. It's clean and close to shopping area.
Response from Property: Xiaomei felt a little sad that she didn't receive a 5-point positive review from the customer. Xiaomei is a young and energetic hotel that showcases its unique charm to guests with a French romantic style and warm and considerate services. Xiaomei will also work harder~The encouragement from the guest is the greatest support and encouragement for the hotel. We will serve every family member with care and look forward to meeting you again~
Ben Ong
Superior Room (2 beds)
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Mar 22, 2024
Value for monies and excellent cleanliness !
Response from Property: Thank you for your support, and we look forward to your next visit.
LuYupeng
Superior Room (2 beds)
Stayed in Dec 2023
Family
5 review
Great
Posted on Dec 26, 2023
Good location. Breakfast is good.
Response from Property: Dear guests, hello! Thank you for your stay and providing us with the opportunity to serve you. Xiaomei felt a little sad that she didn't receive a 5-point positive review from the customer. Xiaomei is a young and energetic hotel that showcases its unique charm to guests with a French romantic style and warm and considerate services. Xiaomei will also work harder~The encouragement from the guest is the greatest support and encouragement for the hotel. We will serve every family member with care and look forward to meeting you again~
Guest User
Deluxe Double Room
Stayed in May 2024
Couples
3 review
Outstanding
Posted on May 31, 2024
Everything is good
Guest User
Yuesi Single Room
Stayed in Jan 2023
Friends
16 review
Amazing
Posted on Jan 28, 2023
A great central location and easy to get around Fuzhou. The rooms were of a good size and had an amazing shower. Quick and efficient check in however it has to be noted that neither staff on duty spoke English . I would stay here again if I am in Fuzhou
Response from Property: Hello dear guest! Thank you for your recognition and praise of Xiaomei. The hotel is located in the bustling area of the city center and is very convenient for transportation and shopping. In order to better provide guests with convenience, Xiaomei adheres to the original French elegance and romance and softens the local characteristics. To give every guest a more cordial, comfortable and homely feeling, Xiaomei treats every guest as her own family and looks forward to meeting you again as soon as possible~
Guest User
Superior Room (2 beds)
Stayed in Nov 2023
Couples
1 review
Outstanding
Posted on Nov 24, 2023
OK
设施：OK
卫生：OK
环境：ok
服务：ok
Aaamay
Yuesi Single Room
Stayed in Jan 2023
Business travelers
12 review
Very Good
Posted on Feb 6, 2023
Quick and easy check-in and check-out… clean room and good location
Amanda Brilliant Lee
Superior Room (2 beds)
Stayed in Apr 2024
Business travelers
6 review
Outstanding
Posted on Apr 15, 2024
Good service
Guest User
Standard Double Room
Stayed in Oct 2023
Solo travelers
1 review
Amazing
Posted on Oct 30, 2023
The service is fine.
Response from Property: Dear guest, hello! Thank you for your stay and providing us with the opportunity to serve you. The hotel has prepared various room types with different layouts for different guests to choose from, but did not receive 5 points of praise from the guests. Xiaomei is a bit sad. Xiaomei is a young and energetic hotel that showcases the unique charm of the hotel to guests with a French romantic style and warm and considerate services. Xiaomei will also work harder~The encouragement from the guest is the greatest support and encouragement for the hotel. We will serve every family member with care and look forward to meeting you again~
Guest User
Standard Double Room
Stayed in Jun 2023
Business travelers
12 review
Very Good
Posted on Aug 28, 2023
overall good hotel
Response from Property: Dear, we apologize for not receiving your full rating. We will do our best to continuously improve and improve. We look forward to your next visit!
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