Ultimo Mulino Wellness Country Hotel

While charming to look at, we found this hotel uncomfortable and less than friendly and accommodating. The receptionist was decidedly unfriendly and had a terrible cold when we arrived. We arrived around 3 PM and were very hungry, having missed lunch. She said no restaurants in the area were open and there was no food service there until dinner. Finally, she begrudgingly offered to fix us a meat and cheese platter with some bread and wine, saying, "But, you will have to pay for it." ( No price was quoted, and it turned out to be pricey. We hoped she would smile once she felt better, but over the coming days her attitude did not improve. There are no elevators and there are some steep stairs. No one is there to help with your luggage, so be prepared. There is a long and pretty steeply inclined exterior ramp leading up to a back door that is an alternative to the stairs. We were on the second floor and it was an effort for us. The place is cold!!! There is no heating and no air conditioning despite their advertising and reservation confirmation quoting that it exists. When we asked we were told there was none available. We were provided with an extra blanket, but being in the room was not comfortable. You can see daylight between the slats of the door to the patio off the room. So drafty and cold is what we got. There is no bathroom exhaust fan. Instead, there are two little windows that open to the back yard of the property. Anyone walking by can have a peek in to see you as you step out of the shower! The bathroom pipes gurgle loudly and make noises off and on all night long. To stop it, you have to get up and run water. We ate at their restaurant the first night. The selection is limited, it is expensive, and we chose to go elsewhere after that.

The property is perfect to wind down, it’s quiet with beautiful views. Room was clean and spacious. Staff is friendly and helpful. By car you can easily reach the Chianti villages, perfect to visit the shops and have delicious food.

A beautiful location with easy to reach towns closely. The staff was amazingly helpful, special thanks for Suzana for the eating and wine tips. loved my stay here.

Lovely views and breakfast buffet was very nice. Great way to start the day. Friendly staff and comfortable room and bed. thank you!

I wanted to love this place but honestly it was pretty mediocre at best. There were definitely some nice aspects but in general I was dissatisfied. First and foremost, this hotel is split into two buildings located on opposite sides of the street. It should be mentioned that if you get the older building you should prepare to stay in an “updated” but largely outdated 500 year old building. Our hotel room was a dimly lit cave. The only window was one source located in a set of French doors that opened up to a patio that was located on a main walking path that multiple other guests used. Far from privat The exposed stone in the walls that should have made the room unique, and bursting with character instead made us feel claustrophobic and uncomfortable. The bathroom had no fan and no accessible window so ventilation was a constant problem. The ladies that ran the front desk were simultaneously both kind and unhelpful, with a mild attitude and pretentiousness. I would recommend they get added hands to help not only themselves but the overall experience for the guest as well. The clientele was rather bland and boring. Probably typical of a touristy wine town. It wasn’t all bad though. The grounds of the hotel were stunning and indeed very peaceful. The hot tub, sauna, and pool are wonderful and a very nice touch. I just don’t think I would return. 3/5