When I made our reservation, I asked for a room on the top floor, and was told that would be in our notes. When we arrived late at night after a 14-hour drive, we were given the last room, which was on the first floor. We were told the assignments are made on a first-come-first-serve basis and all of the rooms of our type was already given out. This was disappointing. The staff were friendly and professional, as they had been last October. There were some problems with the room but we're sure they fixed them after we left, as there was no time while we were there.