Hilton Galveston

Construction going on,didnt let us know.pool was closed no hot tub working.maintanance didnt let us know.only 2 towels in room never had less than 3 anywhere.fire alarm went off 11:00 at night.but they did comp our parking.they charge 16 dollars to park yourself.

Nice for a business stay.

I stayed at the Hilton several times over the past few years. I have to say that the rooms are so much nicer with the new renovations and the only downside was the pool not being open. The front desk staff member, Elizabeth assured me that we could still enjoy the pool services at the San Luis and told us how nice the pool was and that we would enjoy it. She was very nice and helpful to me during my stay along some of the other staff members. Peggy, Ambrosia and Dylan were all very friendly and so was the restaurant staff! We will continue to stay here for years to come!

Room was nice, however bathroom was small and felt cramped. The lobby had an interesting air freshener that was very overpowering. Overall it was fine for the area.

We had a reservation for one night on an award stay and the second for $$$. The first night was for 2 beds and the second was one bed. We asked for a room with one bed for both nights so we wouldn’t need to change rooms. We were told none were available, so we opted to stay in the room with 2-beds both nights. Later, I looked on line and there are king beds available so not sure why they would not rebook us in a King bed. The temperature in the room is either too HOT or too COLD! Nothing in between! We are diamond members and looked on the hotel map as to the location of the lounge. Went to find it; and there is NO lounge. Asked the manager where the lounge is, and he said “I’m sorry we don’t have a lounge.” Told him it shows one on line, and on the hotel map, and he repeated “we don’t have one.” The internet in the room does not work. I asked the manager about it, and he said I needed to restart my device. We did, and it still does not work. We told the manager and he said he could give us the number to contact IT. Several other guests were walking by and said “don’t bother. IT doesn’t answer the phone.” As diamond members, we are given $15 each to spend in the bar or restaurant. Breakfast in the restaurant exceeds $15. I asked about booking the cruise shuttle for Sunday morning. Was told I needed to get on the list the day before. They couldn’t start a list until 24 hours before the shuttle is needed and its first come, first serve. The front desk staff also said to come down to the desk to book, because the in room phones are not working. 😳 The website says “complimentary shuttle to cruise port.” When you book, there is a fee of $15 p/p. It’s wrong to advertise these things, but then have guests show up, and it be different from what their website says. Many issues during construction, yet no compensation or warning to guests giving them a heads up! This does not live up to Hilton standards. We did not book thru a 3rd party. We booked directly thru the Hilton site. I would stay elsewhere. Too many issues at this resort for the price, and all you get is “I’m sorry.” Management doesn’t seem to care to try and make things right. Hilton should be disappointed in their Galveston Resort property. It does not live up to the resort standards!

The hotel is nice but was being remodeled at the time of our stay. I didn’t deduct a star for that because remodeling happens. The pool and swim up bar is great. The hotel offers shuttle service to the port that I thought was included but came to find out it was $15/person. We opted to take an Uber to the port. The phones were not working when we first arrived and I had to go back downstairs to ask the check in people a question. We did receive a note by our door explaining what the issue was. Also, I received texts asking how my stay was going and if there was anything they could do. Overall this was a fun stay and that pool makes it so worth it.

The property was great but room 502 was noisy as it is near the elevators. The front desk staff were wonderful!