My experience with Best Western Plus Emerald Inn & Suites Hotel was incredibly disappointing. Despite making a reservation a month in advance, they inexplicably canceled it on the day of check-in, citing a policy of not accepting reservations from locals. This lack of communication and sudden cancellation left my guests stranded without accommodations, causing significant inconvenience and frustration. The hotel's policy not to accept reservations from locals is not only discriminatory but also poorly communicated. It's astonishing that such a decision would be implemented without informing guests well in advance. This disregard for customer service and the inconvenience caused demonstrate a severe lack of professionalism on the part of Best Westerns Hotel. I strongly advise against choosing this hotel if you value reliability and fair treatment as a guest. My experience reflects poorly on their management and overall customer service, making it an establishment I cannot recommend.