Home2 Suites by Hilton Garden Grove Anaheim

The water pressure in the shower was terrible! The water was just trickling out of the shower head! Then the water got cold while I was still showering! What should have only taken 7 minutes to shower ended up taking 20 minutes! Just terrible! The sofa couch had no sheets, no pillows. The food was good except that there was only one waffle maker for everyone to use so I didn’t get a waffle. Then now the icing on top of the cake was a bus with a trailer behind it was parked in the red zone on the back of the hotel where I was parked. I have a big truck and I could not back up and get out! There were cars on both sides of me! I went back to the desk and Destiny, who was so nice tried to help me. She went to the bus trying to locate the bus driver, to no avail. Then she spoke with someone that was on the bus and he did not know where the bus driver was either! Finally the people who were parked to my left came out and were leaving, thank goodness! I finally was then able to back out and leave! I just had a very bad experience. Plus the hotel’s location was very far from Disneyland and in a semi bad area. I don’t know that I would recommend this hotel. Basically this hotel caused me some incredible stressed experience. Not good!

Good location, great service, friendly staffs and clean.

Clean place! Nice place!!!!!

Jon the manager tonight was excellent He went above and beyond for us! Definitely coming back again

Had a great one night stay. Clean facilities, pretty pool. Nice free breakfast and the coffee was not bad at all!!

We arrived on time after a long drive and were asked to wait, which we did. However, due to short staffing, the receptionist was occupied with another guest and nearly forgot about us, resulting in a wait of over 20 minutes. In addition, we were assigned a room that was not the room we were originally promised. We chose to stay at this hotel again because our previous experience was excellent and the service was outstanding. Unfortunately, this stay has been very disappointing and does not meet the standards we experienced during our first visit. We hope this matter will be taken seriously and addressed accordingly.

Room was okay, breakfast was nothing special. Internet was barely functional, and parking expensive.

Booked a two queen bed room, they switched us to a 1 bed room last minute. And refused to find us a two bed room and also wanted to charge us for another room for the 2nd bed. Christian was the front desk rep and he said there is no manager onsite or no manager that he could contact.