Historic Rocky Waters Inn, A Small Luxury Hotel

We are here right now. The rooms are nicely presented, however there is little luxury about this hotel. There is little or no attempt to silence the main road noise with appropriate door etc, the air conditioning is old and so very noisy we had to turn it off to sleep which made the room hot and airless. No complimentary water as advertised. As it is on a river the water as expected is loud and eve. With the door to the balcony closed you can hear it. No one came to clean our two rooms when we went out at 09.30 and came back at 2.30 pm. I had to go and find one of the people who checks you in at the gate who was unapologetic and says well what do you want me to do now! No one helped us up with our baggage to the room - sooo where is the luxury. We paid £400 a night with No breakfast included … it’s just daylight robbery … this is nothing but a glorified motel and Megan who seems to be responding to all these poor reviews seems not to be listening and responding adequately . Really poor customer services , it isn’t luxury and would most certainly not recommend you stay , I’m just annoyed that no one seems to care given all the latest bad reviews and nothing has been heeded from them as when o booked it was highly rated. Give it a wide berth .

The air conditioning unit made all kinds of noises. The bed terribly uncomfortable. Decor nice. Room smelled funny. Shower was nice. Will not stay again. The sheets were not very luxury either. Very Danica on outside but if the air conditioning sounds like a unit from the 80s it’s bad. No memory foam just lumpy not worth 300 a night.

This motel reminds me of the Seinfeld episode where Jerry says “ you know how to take the reservation, but you don’t know how to keep the reservation” In this case it’s “ you know how to promote your a luxury motel, you don’t know how to be a luxury motel” Our issue began in check in, they meet you on the driveway, tell you your room number and then a code for your door. The code didn’t open the door. Then I wanted a glass of wine for happy hour to bring to my room so I went to their bar and asked for the wine to be put in a plastic cup so I could bring it to my room. The bar tender said don’t worry and gave me my drink in a regular stemmed wine glass. As I was leaving the bar, a guy yells and me that if I leave the bar with that glass it’s a $1000 fine! Some weird TN liquor law. After I explained I was just walking to my room he calmed down and said I could not walk with it be he could. Weird. At night, our AC could not cool the room and we eventually just opened the door going to the deck to try and cool the room off. Them on top of that, the TV would change to a blank screen every 5-7 minutes so we gave up and just read our books. I called down in the AM to complain, but never heard from a manager. Some “Luxury motel!!! Never again

Negatives- Room smelt like mildew, so don’t recommend if you have allergies. The front door was very difficult to open and close. Not worth the price. No front desk? Room small Positives- restaurant attached (Heirloom) was very good. Close to everything. Has parking. Updates and decorations were nice. Quiet. Bed comfortable.

Hidden gem of a property! Superb location, views of the river, condition and overall service! Would highly recommend to anyone coming to the Gatlinburg area. Also, make sure to take advantage of the onsite restaurant - delicious! Will be back again in late November!

Everything’s good

Beautiful view, clean and well appointed. I hope to visit the cabin again someday.

The service was excellent and the staff was very friendly and helpful... defiantly would recommend..

Hotel had great views of the creak Unfortunately there are no blinds on the balcolny doors so anyone can see in. In the morning we saw a few men outside fly fishing so it was very easy for anyone to walk up and watch into your room. Parking lot was also very small and was a one way. You have to drive up to check in than very carefully back up in a confined space to get to your parking spot.