Auteuil Manotel

Auteuil Manotel Reviews

Auteuil Manotel

Rue de Lausanne 33, Paquis-Nations, Geneva, Canton of Geneva 1201, SwitzerlandView hotel details
Auteuil Manotel
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Guest Reviews of Auteuil Manotel

9.0/10
Great
112 reviews
Verified reviews
Location9.4
Amenities8.5
Service8.8
Cleanliness9.3
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All reviews(112)
Positive reviews(109)
Reviews with photos/video(30)
Easy to get around(27)
Close to train station(24)
Convenient location(24)
Awesome stay(21)
Awesome amenities(13)
Large rooms(7)
Great value for money(7)
Delicious breakfast(6)
Negative reviews(3)
Guest User
Superior Room
Stayed in Mar 2026
Business traveler
3 reviews
9.5/10
Amazing
Posted on Apr 23, 2026
The hotel's location is truly unbeatable. It's just a 15-minute drive from the airport, directly across from a Coop supermarket, and right next to a light rail station, making getting around incredibly convenient. They even thoughtfully provide a Swiss transport card, which saves a lot on sightseeing around the city. The room was clean and comfortable, and despite facing the main street, the window insulation was excellent, ensuring a great night's sleep. The downsides are that the elevator is a bit narrow, so with large luggage, you can probably only fit two people. Also, to get to the elevators on the first floor from the check-in lobby on the ground floor, you have to go up a few stairs, meaning you have to carry your luggage yourself, which is a peculiar design. Furthermore, with many guests, rooms aren't available until 3 PM, so if you arrive early, you'll have to wait in the lobby. Breakfast is classic European style; there aren't many hot dishes, but the cold cuts selection is abundant, including smoked salmon and air-dried beef. They even offer strawberries and kiwi for fruit, which was a pleasant surprise. Overall, it's a good place.
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Response from Property: 尊敬的貴賓,非常感謝您選擇日內瓦歐特伊酒店(Hôtel Auteuil)入住,也感謝您撥冗與我們分享如此詳盡的住宿體驗。我很高興得知我們便利的地理位置、客房的整潔與舒適度,以及良好的隔音效果,都為您帶來了愉快的住宿感受。同時也很欣慰得知我們提供的瑞士交通卡對您探索城市有所幫助。關於您提到的電梯空間及從底樓前往電梯時需走幾階樓梯的設計,我已經仔細記錄下來。您的意見對我們非常寶貴,能幫助我們更清楚地了解哪些地方仍可改善,以提升客人的整體舒適度。對於您在入住前需稍作等待,我也深感抱歉;在入住率較高的日子,我們的團隊始終盡最大努力盡快準備好客房。同時,我也很高興我們的早餐以其多樣性,尤其是新鮮水果與冷盤選擇,為您帶來了愉快的驚喜。再次衷心感謝您給予的正面與建設性回饋。我期待未來能再次在日內瓦歡迎您的蒞臨,並為您帶來更加美好的住宿體驗。誠摯問候,Maria Jarl Croci總經理
Huanqiuyuzhoulvxingjia
Superior Room
Stayed in Jan 2026
Family
84 reviews
9.5/10
Amazing
Posted on Feb 9, 2026
Very close to Cornavin train station, just a 5-minute walk away. The room was quite clean and tidy, and the breakfast was decent. The service was enthusiastic. Lake Geneva is also within walking distance.
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6/9
Response from Property: Dear Huanqiu,Thank you for taking the time to share your experience with us.We’re delighted to read your excellent rating and that you enjoyed our clean and well‑kept rooms, our pleasant service, and our convenient location just a short walk from Cornavin station and Lake Geneva.We’re very happy that you found the breakfast satisfactory as well.We hope to have the pleasure of welcoming you back to Auteuil Manotel soon!Kind regards, Nolwenn, Front office manager
Guest User
Premium Room
Stayed in Apr 2026
Couple
1 reviews
10/10
Outstanding
Posted on May 5, 2026
hi perfect location the only downfall is no bar to sit and relax after a full day of sightseeing. also only 1 bottle of water in the bedroom which is if you are tired when you arrive is a bit pointless.
Response from Property: Dear Guest,Thank you for taking the time to share your experience.We are delighted that you enjoyed our perfect location and overall excellent standards. Regarding the bar, we would like to inform you that it is currently under renovation as part of ongoing improvements to enhance our guests’ experience. We also appreciate your comment about the water in the room and will take it into consideration.We truly hope to have the pleasure of welcoming you back to Hotel Auteuil Manotel once the renovations are complete.Kind regards,Nolwenn, Front office manager
627Alice
Superior Room
Stayed in Mar 2026
Other
31 reviews
8.2/10
Very good
Posted on Apr 9, 2026
The room was a bit small, and the door was not soundproof at all; you could hear everything said outside. Plus, being right above the city tram tracks made it quite noisy... Other than that, everything else was pretty standard and acceptable.
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Response from Property: Dear Alice,Thank you for taking the time to share your experience.We are pleased to read that, overall, your stay went well and that you appreciated the surroundings, the service, and the cleanliness of the hotel. However, we are sorry to learn that the room size and soundproofing did not fully meet your expectations. Located right next to the train station, our hotel enjoys a very convenient location, which can indeed come with some urban noise.We hope to have the pleasure of welcoming you again to the Auteuil Manotel and remain at your disposal to recommend a more suitable room for a future stay.Kind regards,Nolwenn, Front office manager
Guest User
Superior Room
Stayed in Mar 2026
Couple
11 reviews
10/10
Outstanding
Posted on Apr 9, 2026
This is a great place to stay in Geneva, especially for the price. The breakfast was good too.
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Response from Property: Dear Guest,Thank you for taking the time to share your experience.We are delighted to read your exceptional feedback and to see that you appreciated our facilities, cleanliness, service, and surroundings. Your comment about the excellent value for money and the pleasant breakfast is especially rewarding for our team.We truly hope to have the pleasure of welcoming you again very soon at the Auteuil Manotel.Kind regards,Nolwenn, Front office manager
Guest User
Superior Room
Stayed in Feb 2026
Business traveler
2 reviews
6.0/10
Posted on Mar 16, 2026
Service was an area of major dissatisfaction. I felt uncomfortable and singled out during breakfast when a staff member, notably dressed in a blue-striped shirt, decided it was necessary to lecture me on how to use a spoon and fork at the buffet counter. This intrusive behavior was not only condescending but also culturally insensitive, especially towards the predominantly Asian guest demographic. Her constant supervision over my shoulder was unnecessary and unpleasant. You must pick up and return the serving spoon and fork to the exact same spot; otherwise, she will come over to watch you and place them back herself. Furthermore, the front desk staff lacked warmth and friendliness, their attitude falling disappointingly short of the hospitality one expects from such a highly-rated hotel.
Response from Property: Dear Guest,Thank you for sharing your experience with us.I am truly sorry to learn that your interactions during breakfast and at the front desk did not reflect the respectful, welcoming atmosphere we strive to provide.Our team is committed to thoughtful, culturally aware service and a comfortable dining environment for all guests. We appreciate your perspective and value the opportunity to learn from it.I will definitively discuss this with my team and make sure that this does not happen again. I am sorry!I do hope we will have the opportunity to welcome you again and provide a stay that aligns with your expectations.Have a lovely week-end,Maria Jarl Croci
Guest User
Family Connecting Room 2+3
Stayed in Feb 2026
Family
15 reviews
8.5/10
Very good
Posted on Mar 18, 2026
Booked three rooms here. The elevator is tiny, so we had to carry our luggage up a flight of stairs first. Soundproofing is just okay, but cleanliness is decent. Breakfast was alright too. Overall, you get what you pay for.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your feedback and for choosing our hotel for your stay in Geneva and with a family room.I am sorry to learn that aspects of your visit did not meet expectations. The whole team tries to provide comfortable, convenient stays, and your comments about accessibility, noise, and overall value are appreciated.I am though pleased that you found the cleanliness and breakfast acceptable. I hope to have the opportunity to welcome you back again for a more comforting experience.Until then, I send you all my best wishes.Maria Jarl Croci
Anonymous User
Superior Room
Stayed in Jul 2025
Couple
19 reviews
10/10
Outstanding
Posted on Sep 2, 2025
The room was very clean, spacious, and lovely, offering excellent value for money. Walking from the train station to the hotel in the early hours was a short distance and felt very safe. The front desk staff were very friendly, and the hotel itself was quite charming. The bed was incredibly comfortable. The only downside was that the hairdryer's airflow was extremely weak.
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➕chen
Superior Room
Stayed in Jun 2025
Couple
20 reviews
10/10
Outstanding
Posted on Jul 13, 2025
This hotel truly exceeded my expectations, and I highly recommend it. 1. Geneva is quite expensive; for instance, a McDonald's meal for two can cost 300 RMB. 2. The hotel was spotless, very cozy, and the bedding was incredibly comfortable. Its location is excellent, very close to the train station, and despite being street-facing, it was surprisingly quiet. 3. I also recommend a popular restaurant right behind the train station – it's always bustling but easy to find.
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6/7
Nada Tannir
Family Connecting Room 2+2
Stayed in Nov 2025
Family
2 reviews
9.5/10
Amazing
Posted on Jan 1, 2026
Spacious rooms , with all the luxurious amenities , excellent service , price was reasonable , parking in the same building, i will Stay again and i recommand it for people who would like to enjoy Genéve
Response from Property: Dear Nada,Thank you for taking the time to share your experience with us.We’re thrilled to read your outstanding rating and to know that you enjoyed our spacious rooms, luxurious amenities, excellent service, and the convenience of having parking in the same building.It’s wonderful to hear that you found the price reasonable and that you would recommend our hotel to others visiting Geneva — this truly means a lot to us.We look forward to welcoming you back to Auteuil Manotel on your next stay in the city!Kind regards, Nolwenn, Front office manager
JAckT
Superior Room
Stayed in Nov 2025
Solo traveler
2 reviews
8.5/10
Very good
Posted on Dec 23, 2025
good service, clean rooms. but smells of smoke on 5th floor, despite being non smoking hote. quick to offer room change and solution. close to lake leman
Response from Property: Dear Jack,Thank you for taking the time to share your experience with us.We’re glad to read that you appreciated our good service, the clean rooms, and our location close to Lake Geneva.We’re very sorry to hear about the smell of smoke on the 5th floor, especially as our hotel is entirely non‑smoking. We’re pleased that our team was able to offer you a quick solution and a room change.We hope to have the pleasure of welcoming you back to Auteuil Manotel soon!Kind regards, Nolwenn, Front office manager
Laomaiaiziji
Family Connecting Room 2+2
Stayed in Jan 2026
Family
11 reviews
9.0/10
Great
Posted on Feb 23, 2026
Check-in isn't until 3 PM, and the elevator is quite small and unique.
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Response from Property: Dear Laomaiaiziji,Thank you for taking the time to share your experience with us.We’re delighted to see your excellent rating, especially your kind comments about the cleanliness and our great location.We take note of your feedback regarding the 3 pm check‑in time and our small, characterful elevator. Your remarks are valuable and help us continue improving our services.We hope to have the pleasure of welcoming you back to Auteuil Manotel soon!Kind regards, Nolwenn, Front office manager
LWongpps
Executive Room with Terrace
Stayed in Mar 2025
Family
9 reviews
8.0/10
Very good
Posted on Apr 13, 2025
The location is good, near train station and supermarkets. The view from 8 floor is very nice. However, facilities can be improved: TV is out of order. The lighting is too soft. The shower’s water power is weak.
Zizizi
Superior Room
Stayed in Sep 2025
Other
12 reviews
10/10
Outstanding
Posted on Oct 18, 2025
The room is very close to the train station, about a 5-minute walk. The foreign staff at the front desk even spoke Chinese, which was really impressive! The room was quite clean, and it was very convenient for getting around. Disposable toiletries were provided, which was great.
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Alice1206
Family Connecting Room 2+2
Stayed in May 2025
Family
16 reviews
10/10
Outstanding
Posted on Jun 15, 2025
Friendly front desk  Good service  Clean room