Very friendly and helpful staff.A beautiful place to relax ! Early May is chilly and rainy but the grounds and rooms are very clean.The pools are beautifully maintained and offer a hot tub.The town is trying to expand food offerings , which is much needed .Just around the corner in opposite direction, is a boardwalk feel of shoppes, and entertainment .Very close to Ashtabula for more of a suburban feel .Overall, a great experience.