DoubleTree by Hilton Surabaya
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DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya

No. 9 of Premium Hotels in Surabaya
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We Price Match
Highlights
Varied breakfast
Free parking
Great views
Ideal location
Airport pick-up available
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Amenities
All amenities
Property Description
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GRO provided excellent check-in services and assistance. It is a great location, will stay again!
Surroundings
Airport: Juanda International Airport
(19.2 km)
Train: Surabaya Pasar Turi Train Station
(1.6 km)
Train: Surabaya Gubeng Train Station
(3.1 km)
Landmarks: Taman Gantung Tunjungan
(<100m)
Landmarks: Gedung Cak Durasim
(290m)
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5

King Guest Room

1 King bed
35m² | Floor: 10
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Minibar
Shower
Room Details
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5

Twin Guest Room

2 Single bed
35m² | Floor: 10
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Minibar
Shower
Room Details
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5

Executive Twin Room

2 Single bed
35m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Room Details
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9

Presidential Suite

1 King bed
138m² | Floor: 21
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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6

Corner King Suite

1 King bed
90m² | Floor: 10
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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6

Duplex Suite

1 King bed
102m² | Floor: 2
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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6

Deluxe King Room

1 King bed
53m² | Floor: 8
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Minibar
Shower
Room Details
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4

King Accessible Room

1 King bed
Fixed window
Free Wi-Fi
Non-smoking
Toothbrushes
Toothpaste
Curtains
Hot water (24 hours)
Room Details
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5

Executive King Room

1 King bed
35m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Room Details
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4

Accessible King Room

1 King bed
35m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Room Details
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8

Premium Suite

1 King bed
65m² | Floor: 21
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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7

Deluxe Suite

1 King bed
59m² | Floor: 13
Has window
Free Wi-Fi
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Average for similar properties in Genteng
Most Mentioned
Review summary
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Location: The hotel is strategically located in the heart of Surabaya, right on the main street, making it convenient for guests to access local attractions, shopping malls, and dining options. It is near Jl. Tunjungan and offers easy access to the airport and train station.(based on 99 reviews)
R‍a‍m‍o‍s‍k‍u‍o
December 18, 2025
Right on the main street, so you can easily step out and enjoy yourself. The hotel facilities are excellent, and the breakfast is abundant, making it great value for money.
Original TextTranslation provided by Google
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
October 16, 2025
New hotel. Nice room and big space. Amenities are completed. Close to area of many restaurants. Breakfast is ok.
A‍l‍e‍x‍ ‍M‍K
September 21, 2025
The bedroom was spotless and huge. All amenities worked perfectly. The breakfast is excellent. Good value for money
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 10, 2025
Our stay was enjoyable and memorable. Great location at Tunjungan . Very convenient to find local food in the area nearby.Hotel staff are friendly and we enjoyed the coffee from the coffee shop as well as the signature cookies from double tree.
C‍h‍o‍n‍g‍ ‍W‍i‍n‍ ‍R‍o‍n
September 16, 2025
The stay at Double Tree Surabaya is fantastic. All the staffs are very welcoming and friendly. All of them will great you when seeing you. The breakfast serving in the restaurant is fantastic! Thousands types of varieties served! Please choose this hotel when you visit.
H‍i‍l‍d‍a‍ ‍L‍e‍e‍ ‍S
August 3, 2025
Everything about the hotel is exemplary except the toiletries ! Fragrance is not acceptable and I dreaded shower. Hotel has a 360 degree and you can see whole of Surabaya! Spectacular. A big mall, catering to big brands and international Tuntungan plaza is around 20 mins walk. Another big mall, local BG Junction is around 10 mins away. Location is good ! Including eateries nearby. Breakfast was the best I've experienced; amazing spread including local flavors. Absolutely tantalizing.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 24, 2025
The hotel is clean and spacious. Very well located in the centre of the city with Jl. Tunjungan just outside of the hotel. The soundproofing is very good that we barely hear any noise from a construction site just beside the hotel. Breakfast is excellent with plenty of food choices and tasty though. Highly recommended.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 23, 2026
Really clean and large rooms. Very comfortable stay but the breakfast can be improved. Not a lot of options and mostly local options

Services & Amenities

Makan Kitchen Restaurant
Style: A la carte, Buffet
Cuisine: Asian, Chinese, Indonesian, International, Sushi
Open for: Breakfast, Lunch, Dinner
Ambience: Family-friendly, Modern
Dining options: Reservations available, Property guests only
Business hours: [Mon - Sun] 06:30-22:00

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

If you will arrive outside of check-in hours, contact the property in advance

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, extra beds can be added. Cot policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 11 years old and under
Contact property
Children 12 years old and over
IDR 450,000 (approx. CAD 36.70) per person per night

Breakfast
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:00 Open
AgeFee
Children 5 years old and under
Free
Children 6–11 years old
IDR 125,000 (approx. CAD 10.20) per person
Children 12–17 years old
IDR 250,000 (approx. CAD 20.39) per person
Adult
Buffet:IDR 250,000 (approx. CAD 20.39) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of IDR 500,000 (approx. CAD 40.78) is charged.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2021
  • Number of Rooms: 310
Phone:+62-31-98588888
Email:doubletreesurabaya_reservations@hilton.com
Welcome to the DoubleTree by Hilton Surabaya hotel. Enjoy a location in the heart of the city on Tunjungan Road in the CBD of Surabaya, the commercial, political and cultural center of East Java. We are within walking distance of government offices, Tugu Pahlawan 'Heroes' Square and Tunjungan Plaza, the city’s largest shopping mall. We look forward to welcoming you with a warm DoubleTree chocolate chip cookie at check-in. Settle into a guest room featuring beautiful city views, WiFi, flat-screen TV, work area, and spacious bathroom with rain shower. Upgrade to an Executive room or suite for more space, spectacular views and exclusive access to the Executive lounge featuring complimentary breakfast, evening snacks and a spacious outdoor terrace. Enjoy all day dining and authentic Indonesian favorites at Makan Kitchen. Axis: Café & Bar features coffee, creative iced drinks and teas as well as cakes, pastries, sandwiches and snacks. Relax with your favorite cocktail at Bar 22 Rooftop Bar, the most popular bar in town. Take a dip in our outdoor infinity lap pool while the kids play in the children’s pool. Get an invigorating work out in the fitness center before relaxing in the sauna. We offer the ideal setting for your dream wedding, meeting or conference. Our vast event space can accommodate events for up to 1,000 guests and includes the largest ballroom in central Surabaya, a large exhibition floor, 16 meeting rooms and a 360 degree rooftop meeting room.

Frequently Asked Questions

What times are DoubleTree by Hilton Surabaya check-in and check-out?

DoubleTree by Hilton Surabaya check-in time is 14:00 and the check-out time is 12:00.

What are amenities in DoubleTree by Hilton Surabaya?

DoubleTree by Hilton Surabaya amenities including Shuttle Bus Service.

What is DoubleTree by Hilton Surabaya cancellation policy?

The cancellation policy for DoubleTree by Hilton Surabaya varies depending on the type of room and booking conditions.

How much does it cost to stay at DoubleTree by Hilton Surabaya?

Prices at DoubleTree by Hilton Surabaya change according to dates, hotel policy, and other factors. Please search for the dates you wish to stay to view prices.

What is the cloest airport from DoubleTree by Hilton Surabaya?

The closest airport is Juanda International Airport, and it is about 37 mins from hotel by car (19.2 km).

How to get a receipt?

The receipts are issued differently depending on the payment method you use. If you use "Prepayment", you can get an electronic receipt from the booking details page. If you wish to pay at hotel, please inform the front desk staff when you check out.

Is there a restaurant at DoubleTree by Hilton Surabaya?

Yes, DoubleTree by Hilton Surabaya offers on-site dining with Sushi, International, Indonesian, Chinese, Asian dishes, all prepared with carefully selected, high-quality ingredients.

What are DoubleTree by Hilton Surabaya nearby landmarks?

DoubleTree by Hilton Surabaya locates at the center of Genteng. The nearby landmarks include Taman Gantung Tunjungan, and it is <100m from your search (straight-line distance).

About This Property

Nearest AirportSurabaya Airport
Distance to Airport24.88KM
Nearest Train StationSurabaya Pasar Turi Train Station
Distance to Train Station1.6KM
Average Price FromCAD232
Hotel Star Rating5