erikahG2470HA
July 2, 2021
I requested a reservation for 3 rooms for my clients for 1 night on 24 December 2021. Subsequently the owner Johan emailed me back with a long explanation as to why they were reluctant to book only 1 night during their peak season. I understood his reasoning; however, he agreed to give me the 3 rooms for my clients regardless. After I had taken the money from my clients and emailed him the names to confirm, I called his wife Madelein to ask if she received my email. She told me that this was a ridiculous booking and that she could not believe her husband agreed to it. Like they were doing me and my clients a favour. When I asked for confirmation in order to pay, they retracted the reservation. Clearly they do not need the money. It is the most shocking service I have received in my 9 years in the travel industry. I had to go back to the clients to advise them of the above. If I could rate them a zero I would.