Tien Terrace Macalister Reviews

We have stayed at Tien Terraces several times, and while we still enjoy the unique charm of this boutique hotel, it seems the service has deteriorated over time. Our first stay was wonderful; we were greeted by staff who helped with the check-in process and even gave us a tour of the property. The hotel felt like a cute, luxurious hideaway with a touch of heritage, and we instantly fell in love with it. However, during our second visit, the service felt less attentive—the staff left immediately after check-in, and it was noticeably different from our first experience. By the third visit, the experience had become almost semi-autonomous, with no staff present at all. We checked in over the phone, received passcodes to the door, and had to handle everything ourselves. It felt more like an Airbnb than a hotel. There were also no staff available during check-out, and we had to call multiple times before being told to simply leave the key on the table or in the lobby. The decline in service was also noticeable in other areas. On our first stay, there was a minibar in the "waiting area" with a fridge and a coffee machine where we could help ourselves to drinks. By the second visit, the experience was less pleasant; my partner got a glass of milk from the fridge, only to find out it had gone bad—it was sour and smelled off. On our most recent stay, the minibar was gone entirely, which was disappointing. Regarding the room, it has a unique layout I haven't seen before—half the room is a bath area, and the other half is for sleeping. We loved this concept for a couple's getaway, but it’s definitely not ideal for friends or family since everything is so “open style,” which could be awkward. However, it’s a lot of fun for couples, especially with the full-size tub right in the room. Despite these flaws and the decline in service, we still like this place and plan to keep returning. The unique charm and atmosphere make it special, but we hope they can improve the service a bit to bring back that personal touch we loved during our first stay.