To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.6
Cleanliness4.5
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All reviews(912)
Positive reviews(899)
Reviews with photos/video(255)
Nice sea view(63)
Delicious breakfast(61)
Perfect for business trips(41)
Close to scenic area(29)
Friendly front desk staff(28)
Delicious buffet(9)
Clean bathrooms(7)
Tasty restaurant(6)
Negative reviews(13)
Anonymous User
Standard king Room
Stayed in Feb 2025
Solo travelers
3 review
5.0/5
Outstanding
Posted on Feb 11, 2025
Strategic location, very comfortable place to stay, good food and pleasant service. 2nd times here and will repeat next trip.
Response from Property: Dear Valued Guest,Selamat Sejahtera from Cititel PenangThank you for making Cititel Penang your preferred choice of accommodation whilst in Penang.My team and I are delighted to read that you enjoyed your stay and that our services met your expectations. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again.Yours Sincerely,Amir HishamGeneral Manager
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nurf@y@ti
Superior king Room
Stayed in Feb 2025
Couples
4 review
5.0/5
Outstanding
Posted on Feb 19, 2025
My first trip to Penang after more than 10 years and staying at Cititel was a great choice. The hotel lobby is nice, big and smells good. Front desk officers, the porters, the staff at the restaurant, the male and female masseuse (my husband and I had a syok foot and shoulder massage) at the City Spa and even the aunty at the hotel's convenient shop were very friendly, helpful and pleasant! The breakfast spread was also great! The location of the hotel was within walking distance to good makan places and convenient shops!
The room is big enough with a comfortable king bed and pillows. The seaview was awesome. The only downside is the soundproofing of the room. I heard weird noises late at night.
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Hanz NLH
Deluxe king Room
Stayed in Jan 2025
Solo travelers
9 review
4.5/5
Great
Posted on Feb 11, 2025
Strategic location @ upper Penang road. The hotel is a bit old but well maintained. The room is a bit small. But overall, good stay. ** The Japanese restaurant Kirishima at hotel G floor is a real treasure.
Response from Property: Dear Hanz NLH,Selamat Sejahtera from Cititel PenangThank you for making Cititel Penang your preferred choice of accommodation whilst in Penang.My team and I are delighted to read that you enjoyed your stay, that our location and facilities met your expectations. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again.Yours Sincerely,Amir HishamGeneral Manager
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SmrtMnk
Superior king Room
Stayed in Jan 2025
Solo travelers
8 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Staff courteous and helpful.
Room clean and comfortable.
Close to eateries and shops.
Recommended.
Response from Property: Dear SmrtMnk,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your accommodation choice whilst in Penang recently.My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here. We appreciate the time you took to share your feedback and we look forward to welcoming you back soon.Best Regards,Amir HishamGeneral Manager
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Anonymous User
Deluxe king Room
Stayed in Jan 2025
Family
6 review
4.7/5
Amazing
Posted on Jan 31, 2025
We took 2 Deluxe King rooms. The sizes of the rooms were okay and the view was beautiful. Very helpful lobby staffs. And great breakfast spread.
Response from Property: Dear Valued guest,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your accommodation choice whilst in Penang recently.My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here.Thank you again for staying with us, and we look forward to welcoming you back soon.Best Regards,Amir HishamGeneral Manager
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Anonymous User
Standard Twin Room
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Jan 11, 2025
Though the room is not big, everything needed is in the room. Parking is convenient. There are few good restaurants on the lobby floor.
Nearby to the hotel, easy to find food.
Will come back again.
Response from Property: Dear Valued Guest,Selamat Sejahtera from Cititel PenangThank you for making Cititel Penang your preferred choice of accommodation whilst in Penang.My team and I are delighted to read that you enjoyed your stay and that our services met your expectations. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again.Yours Sincerely,Amir HishamGeneral Manager
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Suthikarn
Superior king Room
Stayed in Jan 2025
Travel with friends
11 review
4.2/5
Very Good
Posted on Jan 5, 2025
The location was superb as it is easy to go anywhere in Georgetown. The view from our room was very nice too. Breakfast was variety and met the standard.
Response from Property: Dear Suthikarn,Thank you for making us your preferred hotel in the heart of Penang.My team and I are thrilled that you had a fabulous stay experience with and enjoyed every aspect of it especially our strategic location, room and breakfast at Main Street Cafe.We hope you took the opportunity to explore the city during your stay with us and all of us here look forward to be at your service again soon should your travels bring you back to the city.Kind regards,Amir HishamGeneral Manager
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SyukurAzman
Superior Room
Stayed in Dec 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Jan 28, 2025
love the hotel .. walaupon dalam bandar but still got parking dkt hotel .. bread not bad .. bilik bersih
Response from Property: Greetings to SyukurAzman,
Thank you for choosing Cititel Penang as your preferred accommodation while in Penang. We are very happy to have been able to provide the best service and have been satisfied with the hotel's location which is located in the heart of George Town.
Thank you again and welcome back.
Yours sincerely
Amir Hisham
Hotel General Manager
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yuyuda
Deluxe king Room
Stayed in Dec 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 2, 2025
We come for 2025 countdown! Nice view from 16th floor we can see Komtar tower and 2nd bridge!
6/9
Response from Property: Dear Ayid21Happy New Year and Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your accommodation choice whilst in Penang recently.My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. Thank you again for staying with us, and we look forward to welcoming you back soon.Best Regards,Amir HishamGeneral Manager
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Guest User
Standard Twin Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Awesome hotel to stay. I would highly recommend and will re-visit. Great location, staffs are very friendly, always smile and ready to offer help. Great facilities, swimming pool, gym, restaurant, cafe…etc. Breakfast is definitely a spotlight. So many varieties and all are very delicious.
Response from Property: Dear Valued Guest,Selamat Sejahtera from Cititel Penang.Thank you for making Cititel Penang your accommodation choice whilst in Penang recently.My team and I are delighted to read that you enjoyed your stay and that our hotel and services met your expectations. We appreciate the opportunity you have given us to be of service and thank you for your kind recognition of the team's efforts. I am sure the entire team enjoyed attending to your needs as much as you enjoyed being here. We appreciate the time you took to share your feedback and we look forward to welcoming you back soon.Best Regards,Amir HishamGeneral Manager
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Kahying
Deluxe king Room
Stayed in Dec 2024
Family
6 review
4.2/5
Very Good
Posted on Dec 18, 2024
The view was awesome overlooking the city and Penang bridge. Location of the hotel is close to some famous eateries and will definately stay here again.
Response from Property: Dear Kahying,Thank you for making us your preferred hotel in the heart of Penang.We are humbled by your kind recommendations and we are glad that you had an enjoyable stay during your recent trip to the city.Our strategic location indeed provides convenience for guests like yourself to explore Penang as we are steps away from the UNESCO heritage trails, Chowrasta Market apart from KOMTAR.Thank you once again for making us your preferred hotel and do stay with us again soon should your travels bring you back to Penang.Yours Sincerely,Amir HishamGeneral Manager
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Hock Chen
Deluxe Twin Room Non smoking
Stayed in Dec 2024
Couples
6 review
4.5/5
Great
Posted on Dec 18, 2024
Hotel is safe ss security is tjght. Strategic location and easy to move ariund with plenty of eateries.
Response from Property: Dear Hock Chen,Selamat Sejahtera from Cititel PenangThank you for making Cititel Penang your preferred choice of accommodation whilst in Penang.My team and I are delighted to read that you enjoyed your stay and that our services met your expectations. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again.Yours Sincerely,Amir HishamGeneral Manager
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Anonymous User
Standard Twin Room
Stayed in Jan 2025
Business travelers
48 review
4.0/5
Very Good
Posted on Jan 9, 2025
Recurring stay for business trip, received free gift from the hotel. Well done..
Response from Property: Dear Valued Guest,Selamat Sejahtera from Cititel PenangThank you for making Cititel Penang your preferred choice of accommodation whilst in Penang.My team and I are delighted to read that you enjoyed your stay and that our services met your expectations. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again.Yours Sincerely,Amir HishamGeneral Manager
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Guest User
Deluxe king Room
Stayed in Dec 2024
Couples
12 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Everything is good..perfect
Im soo happy
Will come back next time
P/s : sorry the picture not related
Response from Property: Dear Valued Guest,Selamat Sejahtera from Cititel PenangThank you for making Cititel Penang your preferred choice of accommodation whilst in Penang.I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again.Yours Sincerely,Amir HishamGeneral Manager
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Nicholas WC
Deluxe king Room
Stayed in Nov 2024
Business travelers
42 review
5.0/5
Outstanding
Posted on Dec 29, 2024
One of my favorites hotel stay in Penang, spacious, clean and comfortable room. Located center of Penang, complimentary indoor parking included.
Response from Property: Dear Nicholas WC,Warmest Greetings from Cititel Penang.Thank you for choosing to stay with us whilst in Penang.I couldn't be happier after reading your beautiful comments and learning that you love every aspect of our hotelIt is with great honored that we were being chosen and we are very delighted to hear that you have had an overall enjoyable stay with us, we hope to be of your service again in the future.Warm regards,Amir HishamGeneral Manager