Ramada by Wyndham Jacksons Point

Our family had a great stay. Breakfast was included. The pool was great for the kids. Hot tub was lovely for the adults. Rooms were clean. We went in the winter and could see the potential for the summer. Could use some updating though.

We stayed in the cottage. It was not clean to my standard. It smelled musty. The carpets were dirty. The furniture was very dated. You couldn't shut the air conditioner off in the king bedroom. The main door was not properly sealed. I have stayed here before in a room and was better than the cottage. If you plan to stay here I would recommend booking a room and skip the cottage.

Everything

Cottage was not clean enough for us. Breakfast was not good either Location would have been great if they renovated rhe hotel properly

We use this property because our kids love the pool and hot tub. Hot tub was drained and out of order. Pool use was limited. Couldn't get any reception on my Rogers phone to get calls or messages. Heat control was missing from wall so husband had to adjust it on the unit. Was either hot or cold in our room making it difficult to sleep.when we were leaving resort they told us breakfast was included which is not what the site said when I booked our room.we had gone out for breakfast the day before.Staff were trying hard to please us but facility is in need of maintenance.

Arrived from BC for check in at 2:45 pm. Room not ready. Told I could change in the pool room BR. Parked the car by our room which was in the “motel” Housekeeping staff said it would be a few minutes. Sat in a chair outside the room in the extreme heat. She was being pulled in all directions by other guests in a similar situation. Had a wedding ceremony at 4 pm at the Briars. The housekeeper was kind enough to tell me I could get changed in the room while she cleaned. BR filthy with wafts of long dark hair in the shower, BR sink and tile floor. Cleaning staff very accommodating. Ramada Inn reception had told me me there was a wedding on site the day before and the guests would not leave, some had only gone to bed at 7 am. “There was nothing we could do. We couldn’t just put their stuff outside” That’s just the way it is here”. By 4:05 pm I still didn’t have a key and I called the desk demanding a key. Asad the manager hung up on me. We got our key after the wedding at midnight. The next day I spoke privately with the GM Asad and explained what had happened from my perspective. I said “housekeeping was run off their feet” and he said, with a chuckle, that’s their job” He was more interested in defending the previous guests whose wedding was on site. He said he could extend my check out which was not helpful to me. To me, this check in was deplorable and unlike anything I have ever experienced. I told him it was “unacceptable.”

Overall experience was good