Hilton Garden Inn Memphis East Germantown

Very clean room and had a fun stay

I booked a king sized bed and when we arrived they said they had none!! They told us they only had queen size beds. We booked this room in plenty of time. We left and drove around town until we found another hotel on our own with an availability.

This area has lots of options and when I paid $350+ for one night I was expecting a little more but next time I will look around first. It was nice but nice like $140-$200 a night for the market, nice.

I will definitely be back. The area is really nice and quiet and close to all the shopping you could want.

Staff was amazing

The TV stopped working in the room. When I was ready to leave the elevator stopped working. I had to carry all my luggage down stairs. Go back up the stairs and get the rest of my luggage to bring down the stairs.

We reserved a king room and was told they didn't have any. There was no apology and she just blamed the computer. I asked if we could be moved to a king room at some point during our 3 night stay and was told no, without ever looking at the calendar. It's ironic because they have a big sign in the elevator "The Hilton Garden Inn Promise: If something isn't just the way you like it, simply let any hotel team member know, and we will make it right." Otherwise the hotel was priced well, in a safe area, with easy parking.

Affordable and very well maintained; loved the safety and quiet and it was very clean.

The Hilton was comfortable, safe and very friendly staff. Will definitely stay here again!