Fairfield Inn & Suites Buffalo Amherst/University

This hotel improved a lot, especially the room cleanest , breakfast and front reception. Thank you. We visited our daughter every month or two. Glad we made our choices.

The worst accommodation experience, the corridor outside the room and the room next door were noisy at 2 o'clock in the morning, and it was useless to respond to the counter.

Clean room. Friendly staff. Great location. I would stay here again. Check in went very smoothly. I can't remember the front desk agents name, but he was very friendly. Continental breakfast is free, with hot eggs and sausage. Hotel backs up to the University of Buffalo.

This hotel is not recommended. After gouging us on room rates during the eclipse ($476.61 total room rate for one night), they never cleaned the room. On the second day, we returned to the hotel to find the room a mess. Had to go to the front desk to get fresh towels and then dump our trash in bins conveniently located in the hall outside the rooms. We were told that there would be a "refresh" the third day - new towels and trash picked up. Upon our return to the room on Day 3, again, no "refresh" or any sign of cleaning. This time when we complained at the front desk, they did call one of their cleaners who replaced towels and emptied the trash, but did not clean the bathroom or anywhere else. The hotel manager also did not seem to care about general hotel cleanliness - elevator floors and the breakfast room floor were consistently dirty. With all the extra cash the manager collected from customers last week, he could have hired an extra cleaner or two, or paid his regular staff some overtime. Marriott should do their due diligence before hiring hotel managers, or selling franchises under their name. If the Marriott name is associated with a hotel, one expects a high quality of service. On the plus side, the front desk personnel were great - responsive and friendly, with plenty of towels to hand out to disgruntled guests.

We have stayed here previously without issue. On this occasion, it appears the hotel has preset the water temperature in the shower to tepid. We tried to shower both in the evening and early the next morning with the same result. Ridiculous to be expected to take alukewarm showers. We will not return.

Excellent customer service, efficient staff, very clean

Hot tub was broken, pool looked green and dirty. Shower curtain in the room had pink mold and filthy all over. Bar fridge in room had no shelves, iced up and bad mouldy smell. Asked for the shower curtain to be changed. It wasn’t until we asked a make cleaner in the hallway and waited until it was done. Breakfast was over early or gone both mornings we were there For the price I expect much much better. Will NEVER be staying here again.

We stayed at this hotel for one night while on a road trip. We chose it for it's location as we already knew we would be eating at Forno Napoli located next door (the absolute best pizza and pasta outside of italy! It's a must!!) The suite accommodated our family of five and included a living room with a pull-out and a full kitchen (which we did not use). The staff were super friendly. The free breakfast was adequate with a wide variety of options. I would describe this as a basic but comfortable hotel suitable for stopovers or short stays.