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Charme Hotel Hancelot
3.8/559 Reviews

Charme Hotel Hancelot

Ghent|0.47km from Koning Albertpark
The hotel is a very good hotel, and it is a very good hotel. Good morning, When we celebrate our wedding anniversary, my husband and I spent the night from 6 to 7 January in the room 1D. If we were happy with the warm and professional welcome of Nada, as well as the quality of the litter, many black points have proven: Water Leakage to the laundry No hot water in the shower Word very sticked at the level of the box and the bar Douche Door closed system of the brushed and completely inappropriate bathroom traces of impressive mosquito and calcaire around the shower Multimonth dust layer on the wall above the toilet Insufficient cleaning In the room, white-origin gardens are brown of dirt, and furnished colour traces on the wall behind TV paddled ceiling fabric of chairs waste and furnished General state of the building quite disappointing (door painting ...) I have the photos of all these findings available to you. If the hotel actually draws a certain charm from its building, furniture and decoration, it is very quickly disappointed by the general lack of maintenance and the urgency of a renovation! If the price quality ratio was reasonable, I could have saved you from this email and from a next criticism on tripadvisor and google. But paying a total of €156 (135 + stay tax + 15 parking to be parked in a storage area) seems to me really excessive. I hope you will consider urgently renewal work to preserve your hotel and its beautiful potential.

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Top rated hotels in Ghent

Searching for hotels near Koning Albertpark? Compare room rates and reviews to find your ideal stay.
Novotel Gent Centrum
4/573 Reviews
A very disappointing stay at Novotel Centrum. Pros - Location. You can't get a better location. Close to everything including lots of eateries at your doorstep. Cons: Customer service - the customer service was the worst I've experienced in a long time. The staff were disinterested and rude. We checked in and I came down to advise that there were no baby beds in the room even though we had requested them well in advance and in all correspondence with the hotel before arriving. I was greeted with 'Hi, are you checking in' by the same person who checked me in no more than five minutes earlier. I would have accepted this but it happened again the next time I approached the reception desk. It was not a busy period for the hotel. I was rudely told off for asking again when I came downstairs to double check a second baby bed was indeed coming as only one had been delivered to the room in the time between first enquiring. I also made another enquiry during our stay and the staff member said they would provide me the answer but never got back to me. Room The room itself was dark and very old. I didn't want to spend any time in there. The rooms haven't been updated for a very long time and due to this the room felt dusty and not very clean. When the baby beds did arrive, one was in good condition and the other was in a terrible state. The material keeping the bed together was ripped in a number of places and the mattress itself was basically split in half due to being folded up so many times. I understand that baby beds are complementary, but this was not acceptable. When the rooms were cleaned, they only did a very surface level clean. Things weren't replaced and not all the rubbish was collected. Amenities We paid for breakfast and there were enough options. The bar had a good selection of Belgium beers on offer. There is a swimming pool outside that looks maintained but there is no safety fence around it so if you're outside in the bar area or in fact anywhere in the entrance area of the hotel you have to watch your children as they may accidentally walk into the pool.
ONE TWO FOUR - Hotel & Spa
4.6/519 Reviews
Merveilleux séjour. Tout était parfait. Personnel très accueillant et attentionné. L’hôtel est récent, tout est pensé avec goût. Les matériaux, la décoration, la qualité de la chambre. Accès à l’espace thalasso très appréciable. Petit déjeuner délicieux. À recommander vivement !
Ghent Marriott Hotel
4.5/5117 Reviews
The location is fantastic, right on the water and you can walk out the door to explore Ghent. The hotel itself is fine, not the most modern/ nicest Marriott I have ever stayed at and certainly not the worst. Parts definitely seem dated. There is a parking garage under the hotel- and you can park there for a nightly fee. The service was not good. When I checked in there was absolutely no recognition of my Ambassador Elite status and no benefits of that status were explained to me. I asked about a suite upgrade, and the girl that was checking me in was fine but another girl (long straight dark brown hair) yelled over from the other side of the counter in a very rude way saying she took care of it already (cutting off the other associate). Our room was not a suite- so she didn't take care of it. Then I asked about a late check out and she yelled over again saying she put it in the system. When I asked if our keys would continue to work she looked at me like I was an ***** and said she took care of it. Which she didn't- we had to get our cards re-keyed the next morning, and they had no note in the system that we previously asked for a late checkout. It felt completely unprofessional- if the other associate wanted to answer my questions or manage my check in process, she could have easily done it by walking over and having a professional and pleasant conversation with me not by yelling over and cutting off the person who was helping me. It felt like she was annoyed that I was asking about the perks that come with the my Marriott status, not welcoming of a new guest to the hotel. Neither the girl who claimed to have taken care of everything, or the girl checking us in explained anything about perks, and I felt so frustrated (about the rude interaction) when they handed me my keys that I didn't even ask. I walked up to the desk after and explained the situation to a male associate standing there who could not have been more kind, apologetic and welcoming. There is no lounge, so he gave us two drink coupons, and said a buffet breakfast at the restaurant was included instead. They also mentioned that the mini fridge was included, but it only had like 3 small bottles total in it (one water, one soda and one beer) so it was not a very big perk. Overall, Ghent was beautiful and the hotel is in a great location. I would stay here again with a very low bar set for service from the front desk.
B&B Hotel Gent Centrum
4.4/5117 Reviews
The location of the hotel is excellent, very close to the main attractions, there are many tram stations nearby, and the commercial online stores are quite complete. The only dissatisfaction is: I booked a double room, and the result was a big bed. This was a bit embarrassing. In addition, the hotel actually had to charge an additional fee for luggage storage (there is a special luggage room). This is completely different from the domestic one. Breakfast is relatively simple, after eating once, I changed it to eat in the surrounding small shops.
Ibis Gent Centrum Opera
3.8/568 Reviews
Location very central, if there is no construction site in front of the door and considerate guests are around one in the rooms, it is certainly also quiet. The bathroom was very narrow in the double room. Otherwise, everything is fine!
Getaway Studios Gent
4.2/582 Reviews
The apartment layout is okay, and you can cook and eat. The disadvantage is that there is no free parking lot. There is a paid parking lot nearby, which costs more than 20 euros per night, which is a bit expensive.

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