So we could check in from 4pm. From 4pm. We landed so early and were at room by 10.30 but the key was not in the door as is the procedure when room is ready. Ok we thought it’s not ready fair enough, so we wandered around Gibraltar for 5 hours already shattered and returned at 3.30pm hoping it would be ready. Still no key in door. Waited on stairs a bit longer then rang the owners or whoever it is who runs it, no answer, great! Went upstairs where another room had its door open so we knocked on her door. She came down investigated and made a few calls. Cut a long story short the room was ready yesterday!! And the maid/cleaner had left the key in some random cupboard! So we could have been in room just over 5 hours ago! Never had our call returned no apologies or anything from owners! Rubbish! The room is nothing like the pictures advertised, theres no air conditioning just a pointless ceiling fan and another stand up fan that helps a bit. We could open the window? No because constant street noise of scooters, locals shouting, building work. Scaffolders you name it! One day there was some guy on a ladder drilling into the outside wall inches from our window at 9am and nearly gave me a bloody heart attack! So windows shut, red hot,hardly any sleep all week, shattered all week. From the minute we arrived it’s been awful! The room itself generally not that bad and close to centre.