Thank you, thank you, thank you to all of the amazing staff at the Holiday Inn Express & Suites in Phoenix East-Gilbert, AZ for what you did to accommodate us during a stressful and anxious time dealing with family medical issues and having to extend my stay several times. It was a big relief to have such a caring and understanding team who were able to accommodate extra guests on my reservation and provided a free upgrade to an available larger room for the end of my stay. Rooms were clean and modern, Service was exceptional as stated above, location was perfect to the Banner Gateway Medical Center and the entire hotel was clean and sanitary and felt very safe. I saw lots of diverse travelers from families, to sports teams, to business and solo travelers come through and the hotel team handled all of them like pros! If I could give 50/50 stars I would.