Pondok Santi Estate Gili Trawangan

The pursuit of service details is almost to the extreme

Dear friends, please don’t come to this hotel! ! ! Good Chinese friends don’t lie to good Chinese friends! ! ! The facilities and services are ridiculously bad! ! ! 1. I called the front desk to ask the front desk to move the extra bed. It took a total of three calls before it was finally moved. 2. I called the front desk and asked the front desk to send a scale. I called the front desk three times in total, but it never came. 3. There are many mosquitoes on the island, and the waiters will open the door wide when cleaning every day! There were so many mosquitoes in the hotel. There was no fly swatter in the hotel, only pest control spray. The mosquitoes bit me more than a dozen times in one night. They were itchy and noisy, and I couldn't sleep at all! Finally, I trapped mosquitoes with human flesh and killed ten of them with my bare hands. 4. We booked a private express boat to Lombok at the hotel. After putting us on the horse taxi, the hotel staff did not tell the driver the boarding location. The driver did not speak English and did not know where the boarding location was, so he had no choice but to abandon us in the end. At the big pier, I finally had to wait an extra forty minutes before boarding the boat. 5. The hotel is very poorly maintained. Half of the grass is bald and yellow, and most of the coconut trees have yellow leaves. Most of the hotel faces the road directly. I think the rice is not very tasty, but it is so difficult to cook so I don’t want to expand on it. 6. The air conditioning is mediocre and cannot be adjusted by blowing it directly on the head. The swimming pool in the villa is very small and uncomfortable. After staying for three days, I didn't even have the desire to soak my feet. 7. There are reasons for the difference. When these problems occurred, I communicated with the hotel staff immediately. The manager never said sorry throughout the process, and there was no improvement in the follow-up. 8. If you are taking your family on vacation, this hotel will definitely become your nightmare. If you are determined, then don’t have expectations. Without expectations, there will be no harm.

The breakfast is very rich and delivered on time every time. The attitude is very good. It is close to the beach and there are few people on the beach. The barbecue in the evening is delicious. It is cleaned in a timely manner and helps to celebrate🎂. Looking forward to coming again.

It is a relatively good hotel on T Island. The swimming pool is too small and the hotel experience is average.

Great stay!