Guest User
May 25, 2024
When checking in, Reception staff told us we hadn't paid and when it was established that we had blamed Flight Centre for their error. The room was tired, the door of the bar fridge didn't work properly and room service was adequate at best Once, the maid even failed to replace used wine glasses. We couldn't make the television work and there no in-room instructions. Eventually the remote was replaced, and we were given oral advice about operating the television. In the course of resolving this issue, we rang the Reception Hotline on three separate occasions, but no one answered so we had to go to Reception to obtain help. We were told to dial 9 instead of the Reception Hotline button, but the staff did not seem to think there was an issue. At breakfast one morning, we waited 25 minutes for two poached eggs to be cooked because it suited the chef to wait until he had a lot of orders that he could cook together. On top of this, the hotel is designed to make guests pass through the gaming area and smoke from the smoking room to access other facilities. We wrote to the hotel about all this on 7 May, but to date our correspondence has not even been acknowledged.