Awful experience. It was the last hotel available during the weekend of an event nearby. I ended up paying $170, and they were “unable to refund any portion of my because I booked through a third party” The place was dirty, and unfinished and actively under construction. The floors were dusty and the walls were patched and unpainted. There was someone else’s hair stuck to the wall of the bathroom. There was tape on the walls, like a project had been started and stopped in a hurry to get us in. The fridge was unplugged when we arrived and almost fell out of its cabinet when I tried to open the fridge door. I had to move the whole cabinet to get the fridge plugged in, and when I did, it wouldn’t turn on. I tried to call the front desk, but the phone was broken. I walked to the front and the host said that there was no one available to resolve my issues, and that someone would come and check it out in awhile. If my appliances were broken, she could transfer me to another room. I told her that I had to go to the event and she said that she would send the manager to handle it while I was away. I told her that I had food in the fridge that needed to stay cold, and she said that wouldn’t be a problem. I came back from the event and nothing had changed, and my food was now spoiled. I went back to the office, and talked to the new staff that was on shift. The prior employee had not passed on my needs and the front desk person called the manager who brought me a new fridge(too late to save my food) but couldn’t repair the phone. The night staff were great, and did their beat with what they had. +1 star. When I tried to watch TV it was unplugged from the wall and from the cable box. Had to assemble the system myself. Hot tub was out of order, and the pool was much smaller than the pictures lead me to believe. In the morning I asked if that could do anything to compensate me and that said they could not at the moment because I had paid through a third party website. They said that the general manager would call to see what they could do. It’s five days later and I’m still waiting. If I had paid $60 for the room, I would shake it off as the cost of saving a buck. But I paid $170 for a room that was under construction and am pretty bummed about it. Save yourself the trouble and stay somewhere else.
97 Reviews