Maldron Hotels & Partners Maldron Hotels in Glasgow

We enjoyed our stay at the Maldron and felt it was great value overall. The location was perfect. Everything was within walking distance but also slightly away from the main high street so it was nice and peaceful at night. There were also loads of excellent restaurants and coffee shops within a few hundred meters of the hotel, offering loads of cuisine choices. The staff were very helpful and friendly. When we arrived, I realised I had accidentally booked one of our rooms as a double room when we needed a twin. After just a quick call to reception the staff found us a twin room within minutes, and were even mindful of keeping our families on the same floor for convenience which we hugely appreciated. The rooms themselves were very clean, modern and spacious enough for the two of us and our suitcases. The sound proofing was pretty decent too, and there was minimal noise from the corridor/outside apart from a few doors banging in the morning as guests left. Other highlights include: a very good shower where you can switch between a rainfall + handheld head, plugs on both sides of the bed (an essential these days!) and a comfortable bed. The TV system is a little dated in my opinion, however it does allow casting which was a bonus. Overall, I'd highly recommend this hotel for a mid-low budget stay.

1. The hotel lobby and public areas are converted from an old building, while the rooms are located in a new building at the back. The two buildings are connected, and the renovation has a lot of character, but getting from the lobby to the room by elevator is a bit roundabout. 2. The hotel breakfast is quite rich, and the quality is good. The staff's attitude is also very pleasant. 3. When I booked the room, I requested a quiet room away from the elevator. The front desk gave us a room at the end of the hall... The room size was decent, but the air conditioning wasn't heating up. The wind in Granada is strong, and the weather was very cold. It's hard to imagine how it feels to return to an icy cold room at night... We checked the hotel's past reviews on Trip.com and found similar comments from other guests, so we have reason to suspect the hotel treats Chinese tourists differently. 4. We called the front desk to request a room change, but they said there were no rooms available that day and offered to send someone to check the air conditioning. We waited for a long time, but no one came, so we contacted Trip.com customer service for help. Trip.com was very proactive in negotiating with the hotel for us. We insisted on changing rooms, but since it was Valentine's Day, the hotel genuinely had no vacant rooms, so they could only provide us with a heater. In the end, we decided to make do for one night and change rooms the next day. 5. The next day, we packed our luggage, and when we returned in the evening, the hotel had changed our room. The new room was larger than the original, and the air conditioning was warm. Throughout the entire process, Trip.com actively communicated and tracked the room change, helping Chinese nationals abroad resolve their issues. I'd like to give a thumbs up to Trip.com customer service! 👍