Walter
February 26, 2024
The property was advertised with a hot tub, you get there and lo and behold. No hot tub
The lock on our room was not functioning properly when you leave the room the door lock would not engage with our a fair amount of messing with it, we contacted the desk and the made it serviceable , how ever I did not trust it to lock , always check it before you leave
The room was riverside and clean, breakfast was really reasonable , coffee machine was broken when we arrived and fixed well enough to use at breakfast
Straight up this room was not worth what we paid for it. IMHO.
The beds being firm and the pillows made up for some of the short comings.
Also the Amtrak train rolls thru at 1:30 am and trust me you will know.
Other than that 3 to 4 stars, people were very pleasant but there is only so much you can do when the MGMT company does not have maintenance onsite. 24-7
If you advertise a hot tub please make sure it is actually functional.
Access to call about the problem was not easy and ******* takes some bad marks for not having easy communication to service agents when needed. ,