Ocean House Hotel at Bass Rocks

This was our second stay here. We love the location. Great views from all the rooms. The outdoor patio is well equipped. The beds are very comfortable. There’s a coffee maker and fridge in the room. The pool and hot tub were clean and well stocked with towels and plenty of chairs. The bathroom is recently remodeled and the have made the most of a small space. Breakfast in the morning is very good with something for everyone.

All rooms facing a wonderful ocean view, quiet but just minutes drive to down town. Clean room, nice bed, good breakfast and very friendly staff. I would recommend this place to anyone and will stay again when I come back to this town.

We recently stayed at the Ocean House and were blown away with the outstanding service and views. Every staff person, from the front desk to housekeeping to breakfast team seemed genuinely interested in making our stay as comfortable and memorable as possible. Everyone smiled and seemed so friendly. This is truly a 5 star experience with magnificent views of the ocean and a warm, salt water pool and jacuzzi. Ideal location for visiting the nearby beach or just enjoying some beautiful serenity and peace. Delightful experience.

Perfect for relaxing Time on the Beach . The beautiful Area is very Nice for vacation and Sportactivitys

staff was excellent, room needs a new bathtub, web site needs upgrading-no complimentary robs, no full breakfast as seen on web.

Very disappointed with our stay. Rooms are decent. Amenities not available. Breakfast - quickly ran out.

Check in was delayed over an hour. Housekeeping barged into our room after one knock on the door. Due to late check resort fee should’ve been prorated or removed.

Sold a room that was to hold 6 people. Only given beds for 5 people. Told the manager and was told nothing they could - code says the room fits 6. Maybe code does say that - but you only provided beds for 5 and no staff wanted to help. The mattress for the sleeper sofa only big enough for one person was stained, had mildew, and looked filthy. Bathroom was dirty. Floor was dirty. Hairs and scum all over the room. Room only had a superficial cleaning. Shower bottom eas disgusting. Scum everywhere. Hotel staff would not even come look at the room. Told us it was “checked off” as clean. We were ok with paying for out awful Thursday night stay. We asked to be given our money back for the Friday night stay so we could find accommodations that would work for my family. We were told no refund. Only 15%. That was insufficient and wrong. We then had to go spend over $100 to buy an air mattress so that my son had a place to sleep. Staff is experienced and not knowledgeable. Motel policy is all they could regurgitate instead of properly assessing the situation and finding an adequate solution. We will be reaching out to corporate and expressing our displeasure and awful stay we had. We may also be contacting an attorney about the false advertising of the room having accommodations for 6 people but only really can sleep 5. Our reservation also included access to a pool……this pool was not operational and no discount given for the lack of a major amenity. We would like to be reimbursed for our stay and our out of pocket costs. Adam E 518.641.9036

Stayed here for the second time .Love the location.So peaceful.Great continental breakfast.Friendly staff.Clean room though bathroom needs help.Overall great experience.Will definitely be back.