Having stayed here back in 2019, and been really impressed, we chose to come back during our first post-COVID foreign holiday. Initial impressions at reception, with the lack of welcome and very cursory tour of the hotel's facilities en route to our room, were not good. While the room had been made up, the decor looked tired, and air conditioning had not been set to a comfortable level. We stayed for 6 nights and by the end were not disappointed to leave. Too many staff throughout the hotel, with a few exceptions, lacked customer skills and did not greet guests when passing, rather avoiding interaction. Most of the staff serving at breakfast time appeared undertrained, and purely reactive, having to be approached and asked for water glasses to be filled, and coffee brought to the table. Rather than anticipating gust needs they tended to cluster together, chatting, seeing their role as collecting plates. The breakfast buffet offering was underwhelming and more worthy of a less expensive hotel. The only positive was the cooking of omelettes to order. We did not eat lunch or dinner at the hotel. We did not have to wait long for buggy rides to and from the beach. For a private beach we were disappointed that while boats were allowed to moor close offshore, and there seemed to be no attempt to regulate the speed of vessels, nor the distance they kept from the swimming area. The incessant passing of yachts and other vessels, resulting noise and waves, detracted from the swimming experience. We were surprised that while on the beach we were never approached by staff to ask if we wanted anything. To get water we had to walk to the kiosk and pay an inflated price, whereas I would have expected that water would be supplied free by a hotel of this type.On one occasion a dog was able to encroach upon what is supposed to be a dog-free beach without any visible action by staff. While the beach is a private one it is possible for day-trippers to pay for entry, undermining claims of exclusivity. Our biggest disappointment was with the housekeeping off our room. We found the mattress uncomfortable and, after the first night, approached reception to ask whether a mattress topper could be fitted. The initial reaction to our request was less than positive and we had to have a number of visits before it was agreed something would be done. We found communicating with reception staff re this difficult as their understanding of English was less than we would have expected for their role. A duvet was put on top of the mattress and this proved adequate although another request for a top sheet to be fitted required numerous interactions with reception before it was fitted and when bedding was changed was removed. We also had to contact reception after housekeeping failed to replenish complimentary bottles of water. We used the hotel pool but later in the afternoon found we were the victims of biting insects, and saw no attempts at insect control in the water
Outstanding
56 Reviews