Mandarin Oriental, Bodrum

Idil She is very cooperative and very wonderful. I recommend her. She deserves it, and I deserve to thank her for her efforts with us She responds very quickly and does not make me wait👏👏👏👏👏👌🏼👌🏼👌🏼👌🏼👌🏼👌🏼👌🏼👌🏼👌🏼👌🏼👌🏼

Resort paradise! Exceptional place. Property was relatively new and design is beautiful. We had a Sea View Room in the main building which we were very happy with. Many dining options, with the highlights of the day being the breakfast and dinner on the water. We came during peak season and it was still not too crowded, felt like our own place sometimes. If the price does not bother you, would highly recommend.

As a seasoned traveler who has visited over 60 countries and stayed at more than 1,000 different hotels in the last 20 years, holding the highest loyalty levels at many of them, I must express my profound disappointment with the Mandarin Oriental Bodrum. From the moment I arrived, it was evident that this property fails to meet the standards one would expect from a luxury resort, especially when compared to the exquisite hospitality offered by its counterparts worldwide. We booked our stay through American Express, expecting to receive the signature room upgrade benefit that comes with such a reservation. However, upon checking in at an unreasonably late hour due to delays, we were dismayed to find that our supposedly non-smoking garden view room reeked of cigarette smoke. The carpets beneath the bed were filthy, a clear indication of the hotel's lack of attention to detail and cleanliness. While the congratulatory desserts for our honeymoon were a nice touch, they did little to compensate for the subpar state of the room and the absence of the promised upgrade. When my wife's respiratory issues surfaced the following morning, we immediately sought to change rooms. The staff's initial reluctance and subsequent offer to move us twice during our five-day stay was unacceptable. As a solution, I proposed the use of an ozone cleaner for one night, allowing us to move rooms just once. However, the hotel's refusal to compensate us for the night spent in a smoking room, despite their claims to the contrary, was the final straw. I decided to cut our stay short and requested a full refund for the remaining days, only to be met with a dismissive reference to their refund policy. It became apparent that the Mandarin Oriental Bodrum was never intended to function as a hotel. The rooms, clearly designed as residences or apartments, lack the cohesive quality one expects from a luxury property. The presence of privately rented restaurants and businesses within the hotel compounds the issue, as the management has no control over quality or pricing. The exorbitant cost of basic items, such as $450 for tanning lotion and $250 for the cheapest Turkish wine, which retails for a mere $20 in the market, is utterly absurd and unjustifiable. Such prices are unheard of in even the most prestigious hotels around the world, where the focus is on providing exceptional value and experiences to their guests. The hotel's shortcomings extend to its dining experiences as well. The breakfast service was marred by the staff's inability to prepare a proper cappuccino, requiring us to send back multiple orders. This lack of proficiency in such a fundamental aspect of hospitality is unacceptable. Ultimately, we were forced to abandon our honeymoon plans at the Mandarin Oriental Bodrum and seek accommodations elsewhere. The Bodrum EDITION, where we were treated with the respect and luxury befitting our status, stood in stark contrast to the dismal experience at Mandarin Oriental.

From the moment MO collected us from the Airport we felt “cared for”. Our Ambassador Burak was excellent checking in each day, lots of information about dining options and the resort. We had a sea view room, good size and great view, nice and quiet, easy to get a buggy for moving around the resort. The dining choices were good Asian through to local Fish through to snacks. The food and drinks are expensive but in fairness the hotel service and staffing levels are super high, at some point it has to be paid for. We were there for our wedding anniversary and took the option of a private dinner on the beach exceptional! The service from Salih Ramadan was excellent, not just for this dinner but throughout our stay. We hired a boat for a 2 hour evening cruise, two very nice crew and lots of help from all the water sport staff. Highlight of dining - other than the anniversary diner!- was Hakkasan very well done, right on the sea. All in all a beautiful stay

We stayed in the Oriental Suite, which was stunning. Beautiful terrace with gorgeous views of the beach and sea, a private hammam room, a sauna, and it was the only bedroom suite inside the spa building so if we wanted a massage or treatment, we just took the elevator downstairs! What a life! The service at the hotel was excellent, far beyond anything we’ve experienced in the US. Our personal ambassador was named Nursel and she was extraordinary, we felt completely cared for during the full stay. I loved having a single point of contact that we could ask any question or request, and build a relationship over the course of the vacation. The beach was spectacular, the pool was nice, and the spa treatments were great. The restaurants were often right on the water and the food was very fresh. There was a substantial buffet breakfast included in the stay. The only thing that didn’t exceed our expectations was the cocktails — they were expensive (30 euro) and despite a few attempts, did not land on ones we really enjoyed. Maybe we were just unlucky. In sum, be prepared to spend a lot of money beyond the room (restaurants, cocktails, spa, etc.) but if the sticker shock is not a problem, then this was truly a 5 star experience in one of the most beautiful spots in the world. The service in particular was A++ (by everyone, but extra special thanks to Nursel!). When we have an occasion to return to this part of the world, we would definitely stay here again!