Goma Serena Hotel
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Goma
Goma Serena Hotel
863M+C5M, Goma, Cong, Goma, North Kivu B.P. 90, Democratic Republic of the Congo
Show on Map
Diverse and stunning landscapes, exhilarating natural beauty, tantalising local cuisine and rich history and culture set the Democratic Republic of Congo among Africa’s must-visit countries. It is here that the massive and mysterious Congo River winds through a lush, steamy rainforest that is the second largest on earth after the Amazon and home to rare endemic species found nowhere else in the world like the bonobos, African forest elephants, mountain gorillas and the okapi. Perched on the northern shores of Africa’s Great Lake Kivu is Goma, the capital of North Kivu. In the heart of this vibrant and unique city is Goma Serena Hotel. Offering an unmatched downtown location, the hotel in Goma is ideal for business travellers, holiday guests and families seeking a lifetime of unforgettable experiences. From the moment you arrive, our staff welcomes you with the gracious service for which Serena Hotels is renowned. You are made to feel at home with genuine Congolese hospitality and warmth that immerse you in the fascinating customs and character of this unexplored destination.Show More
We Price Match
4.1/5
Cleanliness: 4.1
All 10 Reviews
Amenities
24-Hour Front DeskSaunaSpa
All Amenities
Surroundings
Airport: Goma International Airport
(5.7 km)
Landmarks: CBCA Goma-Ville
(590m)
Landmarks: Paroisse Saint Esprit
(850m)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
1
Executive Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
3
Deluxe Superior Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Deluxe Twin Room
2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
3
Deluxe King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
2
Junior Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
Hide Room Types
Guest Reviews(10)
4.1/5
Verified Reviews- Cleanliness4.1
- Amenities4.1
- Location4.1
- Service4.1
Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. THB 43.68). Trip Coins can be used to save instantly on room rates.
Guest User
December 9, 2023
I'm a regular customer of the Serena and I've been satisfied until now. It was my first time at the Spa and it will be my last. First of all, I made an appoin**ent for a pedicure and manicure, but obviously it hadn't been noted down anywhere and it took them 45 mn to find someone to perform. Then the person giving me the manicure hurt my finger, which bled profusely. We stopped the procedure, but I was still required to pay for it. Having expressed my astonishment, I was still required to pay half, which I did. This spa should be avoided
Gamila I
August 30, 2022
The hotel is as great for hospitality as expressed by other reviewers. I would even rate it as amongst the best ones in DRC. However, the very liberal approach to lose women activities, encouraged by some of the staff who do seem to even take advantage of it, leads some of the guests to consider any dark skin female visitor as fair game and harass them with persistence. Two of my Congolese friends, although dressed with modesty, who came to visit during my stay had to face such such embarrassing situation what led them to leave the place. As mentioned in some earlier review, control over guests behavior leaves much to desire and relevant measures should be put in place.
Guest User
July 30, 2023
Really bad experience .. changed rooms twice first my room water system failed as shower and bath tub had only very very hot water. Second room television screen was blank. Restaurant experience 5/10. Cut fruits are not fresh. Not worth anyone's money at all. Better off paying for a regular hotel than an expensive 5 star hotel with poor services.
Guest User
January 31, 2023
This is by far the best Hotel in North Kivu, Goma City, Democratic Republic Of Congo. The hospitality is a true 5 star, the scenery, meals and the overall location, overlooking the famous Lake Kivu. I really enjoyed my stay over the festivities in 2021. They have wonderful packages to suit everyone. Thinking about a holiday destination, try out Goma Serena Hotel.☺️
Guest User
January 31, 2023
We stayed at this beautiful property for three nights after a recommendation from a friend. The welcome was superb, the staff at the desk were so professional and friendly. Our room was extremely beautiful, clean, specious and the best of views. The food was extremely nice with lots of choices, and not only lot, we must say the chef took his time to do the preparations. The waiting staff were so professional and attentive. We want to send special thank to The General Manager James who welcomed us on arrival and he checked on us every day. We felt so privileged. Thanks to the Team in Serena, we will be back with a big family. We already miss you guys ...
Guest User
January 31, 2023
Service is accommodating, efficient and friendly. There is a health club with a spa, a fitness centre and the outdoor pool, however the hotel knows it is about providing the best North Kivu experience so, on its website, you can find a series of interactive guides and things to do, including city tours, mountain gorilla trekking, water sports, … “Immaculately maintained. Superb staff." Quality construction. Award winning design. Luxurious rooms
Guest User
January 31, 2023
I enjoyed my stay at the Serena GOMA Hotel. The hotel is exceptionally clean and the staff is professional and very friendly. I encourage anyone who is travelling to GOMA to really consider staying at this beautiful hotel. I will definitely return on my next trip. Raemonde Bezenar Edmonton Canada
Guest User
March 7, 2022
What a disappoin**ent for a hotel of this type. Given the prices, $250 per night, we expect the table to follow. What a disappoin**ent... One wonders where the chef was trained... The basics are not acquired... $25 a simple carbonara with white sauce and white ham... Imagine cooking salmon. .. I have eaten much better in small truckers... Only the rooms deserve...
Original TextTranslation provided by Google
Guest User
January 31, 2023
You make the world a nicer place - a combination of your staff’s generosity, spotless environment, finger-licking good food, well trained waiters and not forgetting the professionalism of the reception team. The Hotel is just the Goldilocks in Goma. Everything was JUST RIGHT. Visited almost 95% of your place and everywhere was to perfection – from the rooms, gym, sauna, steam bath, swimming pool, the restaurant, the resting places facing the Lake Kivu, not forgetting the club. Maybe just the business club which was a little small.
Property Policies
Check-in and Check-out Times
Check-in: After 12:30
Check-out: 10:00–11:00
Front desk hours: 24/7
Child Policies
Please contact the hotel for details on their child and extra bed policies.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
Breakfast not provided.
Show More
Property Description
- Opened: 2021
- Number of Rooms: 109
Diverse and stunning landscapes, exhilarating natural beauty, tantalising local cuisine and rich history and culture set the Democratic Republic of Congo among Africa’s must-visit countries. It is here that the massive and mysterious Congo River winds through a lush, steamy rainforest that is the second largest on earth after the Amazon and home to rare endemic species found nowhere else in the world like the bonobos, African forest elephants, mountain gorillas and the okapi. Perched on the northern shores of Africa’s Great Lake Kivu is Goma, the capital of North Kivu. In the heart of this vibrant and unique city is Goma Serena Hotel. Offering an unmatched downtown location, the hotel in Goma is ideal for business travellers, holiday guests and families seeking a lifetime of unforgettable experiences. From the moment you arrive, our staff welcomes you with the gracious service for which Serena Hotels is renowned. You are made to feel at home with genuine Congolese hospitality and warmth that immerse you in the fascinating customs and character of this unexplored destination.
Services & Amenities
Most popular business facilities
24-Hour Front Desk
Sauna
Spa
Spa
Front Desk Services
Concierge Service
24-Hour Front Desk
Health & Wellness
Spa
Sauna
Activities
Beach Towel