Horrific experience. Beautiful hotel and so much potential but staff were awful. First we overheard them trying to cheat a couple who had paid a deposit on a hot air balloon ride saying it was 100 euro more than they agreed. Then we booked a shuttle to airport - an hour and a half before it was scheduled to depart, they called to tell us it had left without us. The man behind the desk starting yelling at us when we came to find out what had happened. we had specifically agreed to a set time but he argued that time wasn’t possible l (and instead we had to be at the airport 4 hours before our domestic flight departed). On top of that, we paid for a room that was extra because of the terrace but there was rubbish everywhere and the furniture was missing parts so we couldn’t use it.