Casa Florida Hotel & Spa

They left their guests stranded during a cyclone . No food , No first aid & No emergency contact . Note that Mauritius experience cyclonic weather often & every responsibly , well managed hotel ensures the safety & well being of their guests . Sadly Casa Florida doesnt live up to the expectation . Elderly family stranded . No food & drinks available . Everywhere is closed .

Hi. My family and I spent one day pass during this weekend at Casa Florida. On average, we can say that it was not so ok. What matters much for us, was to have good quality food and this was not the case. We were offered a plate having grilled fish (being too salty), grilled chicken (small and not having good taste as if not well marinated) and grilled lamb (smelling foul and not tender while cutting), the chips were soggy and the mixed salad was as if only cut vegetables without vinaigrette. Truly, from the bottom of our heart, we were expecting more quality food. It is better to have a modest portion of tasty quality food rather than a full plate with food of bad taste and being unpleasant. Only on this point, we regret to inform you that it is our first and last visit to Casa Florida. Hope you will improve your food quality because we pay for the package and rather give fried rice or noodles instead of mixed grills.

Extremely bad experience! 1) 1 hour room checkin delay 2) no variety of food for a Christmas eve, it was limited for a buffet 3) request was made prior booking for vegetarian, request was approved, but no food available during lunchtime at 1200. They were aware that there was a vegetarian request but they ignore and forgot. So we stay waiting till 1600hrs. We got fried rice only when they confirm that will receive chopsuey veg, salad and rice. The management need to review the service, since it is definitely affecting the customer. I will not recommend such a place, where you have to wait 4 hours for a lunch and 1 hour for room checkin. Paid for a full board stay package but was not welcomed and treated up to the standards. The staff at the restaurant are not well trained and no customer service at all. Management need to take it seriously.