When we walked in to check in, we were greeted by two of the friendliest hotel employees that I have ever met- Ladd and Zuzu. They were very accommodating and gave us a great room upgrade. During our entire stay, they were very helpful and responsive to anything we needed. We originally were only supposed to stay there 3 nights but because of them and the overall relaxed feel of the resort, we extended our entire 7 night stay to the Holiday Inn Resort Grand Cayman. Hotel room (1 bedroom unit) was very nice and roomy for the both of us. We had a great view of the ocean from our balcony. Later we spoke with the concierge lady, Zee, (who actually works for a company called Avivo Tours) who was very knowledgeable of the island and things to do. She booked us on an excursion to Stingray Alley.