Verified traveler
October 23, 2023
When we arrived, our reserved room had not been cleaned. There were food crumbs on the crumpled bedding bed, the pullout couch had unmade/dirty sheets, the bathroom counter had visible cup rings, the floor didn’t look vacuumed and the dishwasher had dirty dishes inside. I originally booked a room with a king bed bedroom but we were moved to a double queen studio as no bedroom options were available. Though assured the cost difference would be adjusted on my final bill, I was charged the original amount. I have spoken with 3 different people who continue to assure me that ‘they will figure out the problem’ but that I should keep calling back to check. ?? The newer building is also oddly and poorly constructed. The hallway had an open, leaking ceiling with trash can all weekend and our room’s main door and bathroom door were hung crookedly. The bath door wouldn’t latch. Overall- disappointing.