Country Inn & Suites by Radisson, Grand Rapids, MN

Stay with a school group and one of the kids left a bag with headphones in the room. I called 20 minutes after we checked out to let them know. Was told they hadn’t cleaned the room yet but she would go look. She took my number down and never called back. I called a few hours later as we would be heading back through and could pick them up on our way back. Talked to the same lady but she wad rude this time and said nobody had brought them to the front desk yet. I know they were left there so clearly someone took them. Had I known they would be so dishonest I would have drove back right away. Also, waited 15 minutes for eggs, sausages, and potatoes to be told it would be another 10 minutes. How long does it take to heat that up? The pool and hot tub were also down (not that I planned on using them) and you could smell the chemicals on the towels and bedding. Needless to say, I do not recommend and was VERY disappointed for $136 for one night.

I personally worked here, and I would only recommend it if you don’t care that there’s a possible chance that your room was cleaned by some workers who dont vacuum but instead picks up anything visible to the eye, wipes crumbs off unused beds, doesn’t wipe everything down if it looks clean enough.. i mean the list goes on.

To start with arriving and a young guy in a hoodie smoking blocking the front door. Turns out that's the front desk attendant. Asked if I was checking in and I jokingly said don't let me stop you as I went inside, so he stayed out there smoking. Checked in without much of a word said. Got to my room and was immediately regretful of my decision to stay. Carpet is ripped up anywhere it meets the tile. Stained and gross as well. You can tell attempts are made at upgrades like bathroom vanity and other furniture but the rest of the room is old and dated and worn. The toilet tank lid was not the right lid so it's a different shape sitting on top of tank. Then the decorative plunger next to it with a plastic bag marked Mens on it was just disgusting. The towel rack was also improperly installed and starting to comenoff the wall and bent from wait of towels. The absolute worst bed I've ever slept in. With 4 tiny little pillow for a king bed that were so worn out and flat I woke up with the worst headache. I travel for work frequently and this has got to be the worst experience yet. Not staying my second night I booked and going next door to the new Best Western Plus. I should have read more reviews. Don't be fooled by pics of one room they took pics of.

VERY small room!! Everything was clean, but our room with a king bed was VERY small with very cheap furniture. There was only one nightstand by one side of the bed. Thankfully, the bed was comfortable and the breakfast was fine. However, think the accommodations overall were not worth the cost.

Very uncomfortable beds, I needed to see a chiropractor after my visit. Unfinished construction and repairs throughout the building. Hot tub was out of order, which was one of the main reasons i had chosen this hotel in the first place. Staff was friendly, but unfortunately have to deal with crabby customers due to their terrible experiences. Will NOT stay here again.

We did not realize the property was under construction. One of the locks on our door was broken. The hot tub was broken. The pool was nice. Breakfast the first morning was disappointing as there was very little to choose from so we had cereal. It was better the next day. The staff were friendly but would disappear from the front desk for long periods of time.

The breakfast selection was incredible & had choices for everyone! I'll be booking again just for the breakfast! The service checking in was kind, welcoming and feiendly; despite the system used and lack in training, we had a pleasant experience. I absolutely loved the decor for halloween & the treats available :D Unfortunately, the hot tub was out of order, which was the original reason we booked this specific hotel.

The room smelled like an old hotel, musty. New paint & newish carpet. Bathrooms need to be gutted & renewed with showers. The shower head reminded me of my parents house in the 1980's. Towels were all old & worn. Windows are not very secure. Free breakfast was good. Lobby is worn out, old & cramped.

I really enjoy the excellent customer service. Very friendly and accommodating.