Courtyard Grand Rapids Downtown

This my weekend was so amazing with this hotel, thanks.

Very comfortable stay, friendly staff, great location.

Would definitely stay here again. Great place and great people. Some minor things that would have made it better. There is no microwave in the room, you have to go downstairs to use the microwave. The hot tub was out when we stayed and that was one reason we chose this place. The shower door doesn’t open by the water handle so you have to get in, turn on the water, and get sprayed by ice cold water. You can’t just reach in turn on the water and let it get hot before getting in. Also something weird was going on with the outlets in the room. Charging our phones and our phones died, thought something was wrong with the phones, took them to a phone repair place and they charged up just fine. We ended up plugging in the bathroom plug with no problem. Phones charged in there without an issue. The Starbucks in the hotel is not a full service Starbucks so no frappucinos.

Very nice hotel great location for concerts

What to say about my stay at the Courtyard in Grand Rapids—it definitely changed the way I view housekeeping and how I stay in hotels. First the basics--the hotel was nice enough and parking was easy. The staff were friendly and the location is good—easy to get to the DeVos Center via the skywalk and near a lot of great restaurants. What overshadowed all of that was a terrible experience I had with the housekeeping team. I came back to my room one afternoon following my work meetings and was brushing my teeth and looked down and noticed a toilet brush on the bathroom counter. Now I can understand it being forgotten—people make mistakes. But why on Earth was a toilet brush on the counter. Further, it was laying on top of my hairbrush and comb. Why? Why would the housekeeping staff place it there? It completely freaked me out and isn’t something I’ll soon forget when traveling—I’ll definitely be placing very few items on the bathroom counter from now on. And I will always, always remember to put the do not disturb sign up—I don’t ever want housekeeping in my room again. I had to call down to the front desk three times before someone finally showed up to pick up the toilet brush. I had to sanitize the bathroom counters myself with Clorox wipes I went and bought at the dollar store down the street (on the same shopping trip where I bought myself a new hairbrush and comb—all unplanned expenses). The front desk staff did apologize and did give me bonus Bonvoy points and a free breakfast voucher, but honestly, even two weeks later, I’m still just really freaked out by the whole experience and feel very distrustful of what goes on when housekeeping is in the room. I travel a lot and this is going to stay with me for a long time. Way to go Courtyard Grand Rapids.

Amazing helpful staff

I was so disappointed 😞.....I requested a room with a view at least 6 months in advance and they didn't care at all about that request 😔 I got there looking forward to their pool and hot tub and they were both closed down due to some type of maintenance issue.... One of the only reason I booked was for a Starbucks in the hotel and of course I found out only when I get there that it is not a real Starbucks and that are also out of espresso for the day!! 😞 Ask the furniture looked really dirty for the rates they are charging per night!! I have to say it was one of the worst experiences I have EVER had in my life!! I have never been so disappointed and from what that show online it's very different in person!

Fabulous! As always

Amanda at check in was fantastic. Parking was awful. Spots so tight I'm surprised i didn't scratch my car. There was a spot but if I had parked there I would have blocked another person who was parked in a spot too. Some of the staff was very rude or totally did not have a clue