Rooms were very clean, beds comfortable. The bar is convenient, as is the hotel location in general. Breakfast was appreciated, albeit pretty average. Reservations were a nightmare. Called the hotel directly, asked for rooms in which we had stayed before, & had the mistaken impression this would happen. Called the hotel on checkin day to ask if it was possible to get in an hour early, told only one room would be available, the other not the room requested by any stretch, in fact now not happening at all. Called back to discuss further & different agent said all was booked as initially thought. Confused yet? Got there & it was back to only one room available as booked. Because of this hotels decent price, convenient location & amenities, we will still likely book again. It’s just a shame this independent hotel has such difficulties with a good reservation system, one that doesn’t give so much away to the ******* etc banks of rooms. I believe this has hampered this hotels ability to really treat customers with the respect & reliability we’ve all come to expect & appreciate from the Heritage.