The hotel phoned the night before our stay at 10:30 pm to tell us our credit card was declined. They had over a week to run the card but waited till the night before to do which could have easily been taken care of before this time. When I asked to speak to the manager as I was awakened from a deep sleep, I was told that no manager was available yet they are authorized to call customers at a late hour. Because I questioned their practice of calling that late, the next day, the manager, Jackie, who was unavailable the night before, canceled our reservation and let us know via a phone message. In her message, she stated that the underage desk clerk would be working again, and maybe it was better that we didn't stay there. What is meant bu underage clerk?