Clarion Pointe - Greensboro Coliseum Area

Staff was amazing

The stay was great ! If only the properties around y’all would clean up their properties it would probably bring a better feel to that area of properties. I know you guys can’t fix that.

I hope this email finds you well. I am writing to express my disappoin**ent regarding my recent hotel stay at your property. After reviewing my experience, I must say that it was completely unacceptable. Firstly, upon arrival, I found the cleanliness of the room to be subpar. There were visible stains on the carpet and the bathroom had not been adequately cleaned. This lack of attention to detail was not what I expected from a reputable establishment like yours. Furthermore, the level of customer service was far from satisfactory. The staff appeared indifferent and unresponsive to my concerns. Despite approaching them with my issues, there was no effort made to rectify the situation or offer any form of compensation for the inconvenience caused. Additionally, the amenities promised on your website were not fully available during my stay. The fitness center, which was one of the main reasons for choosing your hotel, was under maintenance, and no alternative arrangements were made. This lack of transparency and failure to deliver on advertised services is truly disheartening. As a frequent traveler, I have stayed at numerous hotels around the world and have come to expect a certain level of quality and service. Unfortunately, my experience at your property fell far short of these expectations. I kindly request that you address these issues promptly and take the necessary steps to ensure that such incidents do not occur in the future.

Staff was great. Unfortunately the property wasn't.

"Let's put some lipstick on this pig and see if it dances." Yeah, stay away from this place. While the lobby has been updated and looks fairly modern, our room was a different story. We quickly checked in and headed right out to a concert. We arrived back at our room late and discovered there was no hot water. The furniture in the room was pretty beat up and the bathroom was gross. There was tape covering outlets and switches. In the morning, we could see daylight around the door and realized the deadlock didn't work properly. We still didn't have hot water. Couldn't get out there soon enough.

Elevator did not work. Bugs in room. It smelled of cigarettes and old, musty and dirty carpet.

The fact that this hotel is going for $30/per night right now for a 1-night stay on a Friday-Saturday, and we paid $135 & $140 for 2 rooms booked last Friday; let’s me know they extremely price gouged these rooms for the event that was happening! I booked two separate rooms & we had to leave abruptly at 3 am because there were BED BUGS & one of my friends had to go to the hospital because the bites were severe & caused swelling!! And now I’m being refused a refund for both rooms. I think not!!! Why would anyone want to stay at a hotel after someone in their party has multiple bite marks & pics/videos of the bedbugs crawling in their bed?! We left EXPEDITIOUSLY!!!

Location not updated and some exterior doors did not close properly or securely. Staff was pleasant and provided good support and info on the area. Carpet it hall better. The room carpet was worn and tattered. Bedding and bath were clean. A mix of conditions. Recently it seems it was taken over by the new owners.

There was no shower curtain or ventilation fan. The tub was very old with spray over on the rusted areas. I was truly disappointed and embarrassed that I chose this location. The linens were clean and an up to date television. The bathroom and sink areas need an overhaul. The staff was great so I couldn’t rate totally bad.