Horrible customer service and the hotel states “newly renovated” but had bed bugs all over. The GM said he was going to respond and fix the issue, per what his staff said. Never responded and almost a week later still has not called. Bugs all over our clothes, bags, blankets, to include bites on myself and child. WOULD NOT RECOMMEND STAYING HERE. Also provided pictures and videos to the staff. Said they could not provide a refund, after call 4 offered me a free night stay which obviously I wouldn’t stay there again.