The front desk staff was really nice and provided great service. The hotel rooms themselves are just horribly designed, small, and did not work for three people in a room. I've never stayed in a Tru before so the design was a shock. They need to focus more on proper cleaning. The beds are NOT queens and there is no closet. You're expected to hang clothes in the open above the mini-fridge and store luggage under the bed or on a stand that is taking up valuable living space. This means, each time you want something that isn't hung, you're crawling under the bed and/or moving luggage in/out of the "storage" areas. The room was poorly cleaned. There were food crumbs under the bed the day we checked in. Walking across the floor resulted in dirt on our socks or feet. There was no housekeeping during our multi-day stay so we called for towels everyday and had to sit the garbage outside in the hall. Greenville has brown water so daily cleaning is a must to avoid brown stains in the shower and sink. You would think they would want to be proactive to reduce long-term issues. Bring shower shoes... Breakfast was basic...same pancakes, protein, eggs, and assortment of bread/muffins (that didn't look fresh). Due to the small room size, we ate our takeout in the lobby. My teens loved the pool table but didn't get many opportunities to use it due to the grown men always drinking and hanging out there. There was an issue with double billing me and charging a made-up rate but the manager quickly corrected it. Greenville doesn't have many options so I guess that's how they get away with charging $200/night.