Best Western Plus Greenville I-385 Inn Suites

Very comfortable hotel. The complementary breakfast was very good. Was clean and fairly convenient to the places we needed to be.

I stayed at this hotel in South Carolina for a business trip, and it was hands down one of the nastiest, most disappointing experiences I’ve ever had with a hotel. The first room smelled awful — like something died and someone just sprayed air freshener on top of it. I asked to switch rooms, and they moved me into a “suite.” Turns out that was just a fancier way to describe more filth. The second room had thick dust everywhere, mold inside the AC, and mold creeping along the corners of the floor. I requested another room, but instead of helping, they told me maintenance would “check it out tomorrow.” Spoiler alert — no one ever showed up. When I followed up, they told me to grab Windex and disinfecting wipes from the gym and clean it myself. I’m sorry, but I paid for a hotel stay, not to clock in as housekeeping. While cleaning just to survive the stay, I found mold under the kitchen sink, chipped paint, mold in the bathroom, and even mold spots on some of the furniture. The kitchen area looked beat-up and dirty, nothing like the pretty photos online. Whoever took those pictures deserves an award, because the reality is straight-up catfish. I would’ve checked out sooner, but I was traveling for work with a ton of bags and no easy way to move everything again. Still, no one ever offered another room or a real solution. The staff acted like it wasn’t a big deal. To make things worse, when I called customer service afterward, the only “resolution” they offered was a measly 10,000 points — which equals about $50. That’s insulting considering I spent over $500 to sleep in filth and breathe in mold. This hotel used to be decent, but now it’s completely gone downhill. Between the odor, the dirt, the mold, and the lazy management, it’s clear no one cares about guest comfort anymore. Do yourself a favor and stay somewhere else — this place isn’t worth your health or your money.

The hotel was so nice, clean and perfectly located. I had the best nights sleep in a long time! The breakfast was very good and the sweet lady serving it was working so hard. I say hats off to BW!

Clean, friendly service. Great breakfast. 10 stars!!