Greenwood Village Hotels with Breakfast

Unbelievably bad service by Taylor, Front Desk Manager/Supervisor. When we came back to our room at the end of the night there were issues immediately. There was a missing lightbulb in one of the light fixtures, only one TINY trash can in the entire room, and the video cable for the TV was nonexistent. Along with the room just feeling like it was in disrepair, and had not received a deep cleaning in some time. These maintenance issues were remedied. The manager on duty at the time, a gentleman, was very accommodating and kind. As was the gentleman that came to the room, this would have been the night of April 21, 2022. Around 10PM when the complaint was placed. We did our best to enjoy our stay in the TINY overpriced and frankly not entirely clean room the best we could. The day before checkout another kind manager gave us a late checkout for the next day. I wish I had remembered his name, though I did not know I would be writing this review until the night of 5/12/2022, this evening. We noticed what turned out to be an improperly placed smoking charge on our card. We called to discuss our dispute with the manager on duty at the hotel. This evening, 5/12/2022, at approximately 7 PM. Taylor answered the phone. She was the manager on duty. She explained that the charge was for smoking in the room and that there was some sort of evidence in the room. I made it clear my wife and I don’t even smoke and asked for said evidence. Taylor immediately became argumentative and told me that “you can take that up with your credit card company”. I explained that I had worked in the hotel industry (I was a manager for a hotel company in San Diego some years ago) and that it is blatantly clear when someone had smoked in a room and that they must have gotten the room wrong she repeated that I would “have to take it up with them” and then she HUNG UP THE PHONE. She hung up on us. I called back, asked for her manager, she indicated that she was the manager and I tried to continue the conversation, asking why she had hung up on me. She said “because I was stating a fact and there is no dispute”. I explained that it is indeed a dispute, over the opinion of the hotel being I smoked in a room I hadn’t smoked in. SHE HUNG UP AGAIN. I called back, asking for the name of her General Manager. She said his abbreviated first name, and told me to talk to him in the morning and HUNG UP ON ME AGAIN. I decided it might be nice to have his full name, given the fact that the issue had now become about her service, and not the fee, and that I wanted to make sure I talked to the right person. I called back, just asking for his last name, she HUNG UP on me again, I called back a final time, again asking for her managers name, and she again hung up on me. I called the neighboring property and obtained the General Managers full name. I placed a call with corporate customer support and opened a case regarding Taylor’s service. I’m not going to go on and on. But I have never

The hotel environment is beautiful, suitable for business trips, the rooms are relatively large, the health is ok, the restaurant is large, and the breakfast is rich in the morning. It is also close to the client's residence and the transportation is very convenient.

The location of the hotel is good, close to ATMs and shops. Upon arrival, I asked for a room with a refrigerator, they gave it to me without any problems. Since I read a review before that the room does not have a refrigerator. There is coffee and apples downstairs. All liked it

Everything about this property is great! From the time we entered to the time we left we felt comfortable. We’ve stayed in some high end places and while their decor is higher end, the service and accommodations are every bit as nice here. We stayed here the last time we were in Denver over 5 years ago and recognized two of the restaurant’s wait staff. Any hotel that can retain wait staff that long is doing something right.

All was as expected at this level of hotel. Room was comfortable, clean and quiet. Staff were super friendly and available to assist if needed. Some if the clients were sketchy but that is everywhere these days. Lastly, if you are a dog owner pick up your dogs poop. How can you expect hotels to open up the door for you and your pup when you won't clean up after them, do you expect them to change your kids diapers too.

We were displaced from our house for a night due to construction, so we stayed at the Hyatt Place, which is the closest hotel to home. We requested extra towels and pillows, and both had been delivered to our room when we arrived. Also requested early check in, and someone called to let me know we could check in super early. The pool was out of order, which was a bummer. The pull out couch was uncomfortable-could use a foam pad or something to soften it up. Room was spacious and clean. Used the fitness room and it was well air conditioned. Was a leak in there that needs to be addressed.

Signboard is not well lighted. Breakfast should have more choice.

Everything is great nice and quiet no problems easy checking in and no checking out.one of the better hotels in this price range for stays. I don’t think you can get any better especially at this rate. And trip has the best rate around better than their website and bonus groups! Matthew

Excellent customer service. Nice people

I loved my 5-day stay at the SpringHill Suites and will absolutely return on my next visit to Denver. The rooms are beautiful - a fresh layout/design as opposed to the traditional hotel room layout. The breakfast was terrific - hot eggs/cheese omelets, bacon or sausage, oatmeal, waffles, hard-boiled eggs, delicious fresh fruit (watermelon or strawberries and grapes), Chobani yogurt, ham, and cheese cold cuts, toppings for the oatmeal and omelets, cold cereal, juices, chocolate milk, coffee, and other beverages. The staff was very friendly and accommodating. My mini fridge wasn't working. They fixed it quickly. I also requested a late departure on Friday, which they graciously approved. The hotel was clean and felt very safe. I give this hotel 10 out of 10. As good as you can expect or hope for in this price range.